Customer Success Executive

CM recruitment; Bristol; Remote; GBP 28,000 - 34,000; Part time

Job summary

A leading travel marketplace is seeking a Customer Success Executive for a 12-month remote contract. The role involves assisting customers with travel advice and bookings, delivering exceptional service, and managing relationships with global agencies. Candidates should have experience in customer service or the travel industry and possess excellent communication skills. The position offers up to £33,500 pro rata and 26 days of holiday.

Benefits

26 days holidays per year + public holidays

Supportive team environment

Remote work setup

Qualifications

• Solid experience in customer service or travel industry.
• Calm under pressure with excellent interpersonal skills.
• Experience handling complaints and intercultural communication.

Responsibilities

• Assist customers with travel advice, bookings, and questions.
• Deliver confident, thoughtful service that anticipates needs.
• Build lasting relationships with local agencies worldwide.
• Handle feedback and complaints with empathy and precision.

Skills

Customer service experience

Excellent written and verbal communication

Interpersonal skills

Complaint handling

Familiarity with Google Suite

Job description

Customer Success Executive - Fully remote - 30 hours per week

Our client is one of the leading online marketplaces for tailormade travel and are seeking a Customer Success Executive to join their team. The role is a 12 month temporary contract and you will be working 30 hours per week with a salary of up to £33,500 pro rata dependent on experience.

Customer Service Executive responsibilities:

• Assist customers with travel advice, bookings, and questions across phone, video, email & social channels
• Deliver confident, thoughtful service that anticipates needs and inspires trust
• Build lasting relationships with local agencies worldwide
• Handle feedback and complaints with empathy and precision
• Collaborate with internal teams and agencies to provide timely, fair solutions
• Monitor and respond to reviews on platforms like Trustpilot,

Customer Service Executive skills required:

• Solid experience in customer service or travel industry
• Excellent communicationskills both written and verbal- German is a bonus
• Calm under pressure, with excellent interpersonal skills
• Experience handling complaints and intercultural communication
• Familiar with Google Suite, project management platforms

Additional information:

• Fixed term contract - 30 hours per week inclusive of 4hrs work on Sundays
• A well set up remote work environment and supportive team
• 26 days holidays per year + public holidays
• Salary up to £33,500 pro rata dependent on experience