Customer Success Executive

MCS Group | Your Specialist Recruitment Consultancy; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Belfast is seeking a Customer Account Executive to manage key customer accounts, foster long-term partnerships, and drive business growth through proactive account development. This role includes responsibilities in account management, business development, and customer support, alongside essential qualifications in business or IT. Benefits include competitive pay, hybrid working options, and career advancement opportunities in a dynamic environment.

Benefits

Competitive pay and benefits

Hybrid working

Opportunity for career advancement

Qualifications

• 1+ year in a customer-facing or account management role.
• Demonstrated experience managing multiple B2B relationships.

Responsibilities

• Oversee a portfolio of customer relationships.
• Lead contract negotiations and secure agreements.
• Deliver high-quality product support and resolve issues.

Skills

Analytical skills

Communication skills

Customer-facing experience

Proactive account development

Education

Degree in business, IT, or related discipline

Tools

MS Office

CRM platforms

Google Analytics

Job description

Job Description: Customer Account Executive
Location: Belfast City Centre
Department: Customer Success
Overview
MCS are delighted to partner with a leading organisation is seeking an enthusiastic Customer Account Specialist to join their expanding team. This position plays a pivotal role in managing key customer accounts, fostering long-term partnerships, and driving the growth of the business through proactive account development and opportunity identification.
Key Responsibilities
Account Management:

• Oversee a portfolio of customer relationships, acting as a trusted partner who understands their priorities and goals.
• Lead contract negotiations and secure new agreements that support shared success.

Business Development:

• Represent the organisation at client meetings, sector events, and trade exhibitions (with some travel across the UK).
• Coordinate the onboarding process for new customers, working closely with internal departments to ensure a smooth transition.

Customer Support:

• Deliver high-quality product support, collaborating with internal teams to address and resolve customer issues promptly.
• Track business activities, providing detailed reports and updates to clients and senior management.

Market Insight:

• Build in-depth knowledge of industry trends, customer challenges, and market dynamics to anticipate needs and identify growth opportunities.
• Partner with engineering and product teams to introduce new initiatives that meet customer requirements.

Team Contribution:

• Share expertise with colleagues and mentor junior team members as needed.

Essential Skills and Qualifications

• Degree in business, IT, or a related discipline (2:1 or equivalent), or substantial experience in a relevant field.
• At least 1 year in a customer-facing or account management role, ideally within technology, consultancy, insurance, finance, or utilities.
• Demonstrated experience managing multiple B2B relationships in a results-driven setting.
• Strong analytical skills and confident use of MS Office, especially Excel.
• Excellent communication skills, both written and verbal, with the ability to engage clients virtually and in person.
• Self-motivated with a proven capacity for independent learning.

Desirable Attributes

• Background in IT, e-commerce, fintech, or financial services.
• Basic understanding of web or software development concepts.
• Familiarity with CRM platforms or Google Analytics.
• Strong academic results (three A-Levels at grade B or above preferred).

What's on Offer

• Competitive pay and benefits.
• Hybrid working
• Opportunity to advance your career within a forward-thinking, collaborative environment.

How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Samuel Neilly, Sales Recruitment Specialist at MCS Group, on 02896935502
Not all agencies are the same…MCS Group is passionate about providing a first-class service to all our customers and has an independent review rating of 4.9 stars on Google.
Even if this position isn't right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs at www.mcsgroup.jobs.