Customer Success Enterprise Team Leader

RLDatix; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A healthcare technology company in the UK is looking for a Customer Success Team Lead to oversee enterprise accounts, mentor team members, and enhance customer satisfaction. The ideal candidate has 5-8 years in customer success or strategic account management. This role supports a hybrid work model, focusing on improving healthcare outcomes through technology.

Qualifications

• 5–8+ years’ experience in Customer Success, Strategic Account Management, or similar roles.
• Proven success in stakeholder engagement and growth strategies.
• In-depth knowledge of enterprise customer success practices.

Responsibilities

• Manage a portfolio of large enterprise accounts to drive adoption, retention, and expansion.
• Mentor Customer Success Managers for skill development.
• Collaborate with teams to deliver cohesive customer experiences.

Skills

Customer Success

Strategic Account Management

Data-driven decision making

Job description

Customer Success Team Lead | Customer Success | UK | Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK-based Customer Success Team Lead to join our Enterprise Customer Success team, so that we can deliver consistent, high-value engagement across our strategic enterprise accounts. The Customer Success Team Lead will manage a portfolio of key customers while mentoring peers and supporting operational excellence to drive long-term customer outcomes and satisfaction.

How You’ll Spend Your Time

• Managing a portfolio of large enterprise accounts to drive adoption, retention, and expansion
• Mentoring Customer Success Managers to promote skill development and consistent delivery, as well as act as an escalation point when needed
• Collaborating with cross-functional teams to align strategies and deliver cohesive customer experiences
• Leading business reviews and executive briefings to ensure roadmap alignment and value realisation
• Tracking KPIs and account health to identify risks and opportunities for growth

What Kind of Things We’re Most Interested in You Having

• 5–8+ years’ experience in Customer Success, Strategic Account Management, or similar SaaS delivery roles
• Proven success in stakeholder engagement and driving account growth strategies
• In-depth knowledge of enterprise customer success practices and value realisation frameworks
• Able to confidently use data to influence customers and stakeholders
• Strong alignment to our mission to improve healthcare outcomes through technology