Customer Success Engineer: Voice & Data Specialist (Hybrid)

Clear Destination Inc.; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Private medical insurance

Pension contributions 5.1% matched

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma in Manchester is seeking a Customer Success Technician to support partners and customers, ensuring value from Gamma's product and services. You will handle queries and technical issues across channels, driving first-contact resolution and a positive experience.

You’ll work in a hybrid setup, three days in the North East Manchester office, collaborating with cross-functional teams to optimise deployments and promote best practices while building strong customer relationships.

Qualifications

• Experience in customer success and technical support is essential.
• Strong analytical and problem-solving skills with a track record of delivering solutions.
• Ability to manage multiple tasks under pressure and meet deadlines.

Responsibilities

• Be the primary contact for customer queries across live channels, solving complex issues.
• Support deployments via best-practice guidance and self-service advocacy.
• Provide insights to drive service improvements and product knowledge sharing.
• Collaborate with cross-functional teams to improve customer satisfaction.

Skills

Customer success

Analytical thinking

Problem solving

Time management

Collaboration

Effective communication

Tools

Gamma Voice Products

Job description

Gamma in Manchester is seeking a Customer Success Technician to support partners and customers, ensuring value from Gamma's product and services. You will handle queries and technical issues across channels, driving first-contact resolution and a positive experience.

You’ll work in a hybrid setup, three days in the North East Manchester office, collaborating with cross-functional teams to optimise deployments and promote best practices while building strong customer relationships.