Customer Success Engineer II - EMEA Weekend Coverage

Qumulo; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Customer Success Engineer to enhance customer experience through expert support in cloud technologies. This role involves engaging with customers to resolve complex issues, ensuring seamless communication and resolution. You will work collaboratively with cross-functional teams and contribute to product improvements based on customer feedback. Join a dynamic team where your skills in cloud platforms like AWS and Azure will shine, and enjoy the flexibility of a weekend coverage schedule. This position offers an exciting opportunity to be part of a company that values diversity and innovation in the tech industry.

Qualifications

• Strong knowledge of cloud platforms and troubleshooting skills.
• 5-7 years in customer-facing roles with cloud experience.

Responsibilities

• Provide support in a follow-the-sun model, covering weekends.
• Troubleshoot issues in cloud environments and on-premises systems.

Skills

Cloud Technologies

Problem-Solving

Communication Skills

Python Programming

Education

Relevant Cloud Certifications

5-7 Years Experience in Customer-Facing Role

Tools

AWS

Azure

Linux

Windows

Job description

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About The Company

Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

About The Company

Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About The Position

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.

Please note this role's schedule will include weekend coverage.

Responsibilities

• This role will provide support to our customers in our follow-the-sun support model, covering weekend schedules, including Saturday and Sunday
• Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved
• Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues
• Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments
• Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings
• Collaborates with peers and mentors on complex issues
• Consistently grow knowledge and expand skill sets in cloud technologies
  
  

Qualifications

• Excellent written and verbal communication skills
• Strong problem-solving skills with a can-do attitude
• Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services
• Basic network troubleshooting skills and understanding of general network technologies
• Familiarity with Linux & Windows operating systems
• Familiarity with Windows Active Directory or LDAP
• Understanding of file permissions and access control in cloud environments
• 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments
• Python Programming skills are a plus
• Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required
  
  

Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.

Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.

For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

https://et5yrgdebta.exactdn.com/wp-content/uploads/2024/10/Qumulo-Global-Professionals-Privacy-Notice-October-2024.pdf

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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