Customer Success Engineer I - Backstage

Spotify; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Spotify is seeking a Customer Success Engineer to enhance relationships with their clients in London. The role involves onboarding customers, providing strategic guidance, and working with their open-source platform Backstage. Ideal candidates will have strong web development skills and experience in customer management, thriving in a fast-paced tech environment.

Benefits

Flexible working arrangements

Collaboration with internal teams and open-source community

Qualifications

• Experience with web development and infrastructure.
• Strong analytical and problem-solving skills.
• Excellent communication focused on customer needs.

Responsibilities

• Build and maintain relationships with customers, ensuring satisfaction.
• Onboard new customers and facilitate a smooth transition.
• Represent customer needs internally to resolve issues.

Skills

Web development

Customer interaction

Problem-solving

Analytical skills

Tools

React

TypeScript

GraphQL

Node

Job description

Interested in driving Spotify’s developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify’s Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers and automating problem-solving.

We’re seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and customer management or similar roles.

Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment.

What You’ll Do

• Nurture strong relationships with our small-business segment by providing tools, information & training needed to achieve their desired outcomes
• Capture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loops
• Onboard new customers through the implementation process, ensuring a smooth transition
• Identify points of friction in the onboarding and adoption experience
• Represent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns
• Develop and maintain features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities

Who You Are

• You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure
• React, TypeScript, GraphQL, and Node are a part of your tool belt
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues
• Excellent communicator with a strong focus on customer needs & able to explain complex technical concepts to non-technical users
• Having worked in tech consulting or customer management is a bonus
• Experience working with/contributing to backstage.io is a bonus

Where You'll Be

• This role is based in London, UK
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.