Customer Success Engineer

Qlik; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading data technology company is seeking a Customer Success Engineer to support its French-speaking customers across EMEA. This role involves technical ownership of customer relationships, driving data integration and governance initiatives. The ideal candidate has at least 6 years of experience in data engineering and is proficient with data technologies like Qlik and Talend. You will lead impactful projects to help customers maximize their value from the software.

Benefits

Career progression pathways

Mentoring programs

Flexible work environment

Community initiatives involvement

Qualifications

• Minimum of 6 years in a data engineering field.
• Proficiency in data integration and transformation solutions.
• Strong client-facing consultative skills.

Responsibilities

• Own the customer relationship technically.
• Collaborate to deploy best practices.
• Conduct technical workshops.
• Develop customized Success Plans for customers.

Skills

Data integration

Data quality

Data governance

Client-facing consultation

Creative problem-solving

Multi-tasking

Tools

Qlik

Talend

SQL

NoSQL

Azure

AWS

Job description

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A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Success Engineer Role - French Speaking

Join us as a Customer Success Engineer at Qlik! As a pivotal member of our team, you'll be at the forefront of empowering businesses with cutting-edge data integration, data quality, and data governance technology. Your dynamic, customer-centric expertise in data engineering will drive meaningful outcomes for our most strategic customers, shaping the future of data engineering. This role will cover our French-speaking customers across France, Switzerland, and the rest of EMEA.

What makes this role interesting?

• Technical Leadership: Own the customer relationship from a technical perspective, becoming a trusted advisor for the implementation and ongoing adoption of Qlik Talend Data Integration.
• Innovative Projects: Work at the bleeding edge of data technology, solving significant data challenges and creating impactful outcomes.
• Customer Empowerment: Help customers fully utilize their subscriptions, ensuring rapid Time-To-Value and unlocking the full potential of our software.
• Collaborative Engagement: Partner closely with Customer Success Managers and other customer-facing roles, ensuring coordinated and successful customer outcomes.

Here’s how you’ll be making an impact:

• Best Practices Deployment: Collaborate with customers to deploy, manage, and audit best practices, ensuring scalable and secure implementations.
• Technical Workshops: Conduct technical workshops and provide product updates, empowering customers with the latest advancements.
• Problem Solving: Research, investigate, and recommend solutions to data and business challenges, taking technical ownership to analyze and troubleshoot issues.
• Customer Success: Understand the customer’s objectives, and work collaboratively to create a joint Success Plan that guides them to maintain a healthy platform and successful project outcomes. Help customers derive maximum value from their investment in Qlik by identifying new opportunities for adoption.

We’re looking for a teammate with:

• Industry Experience: Minimum of 6 years in a data engineering field, managing multiple customers and projects.
• Technical Expertise: Proficiency in implementing data integration and transformation solutions using data replication, change data capture, ELT, and ETL techniques, preferably with Qlik and/or Talend, Data Quality, and Governance solutions, in Data Warehouse, Data Lake, and Data Lakehouse environments with databases like DB2, SQL, and NoSQL, and data platforms such as Snowflake, Databricks, or cloud platforms like Azure and AWS. Skills in Linux, Networking, security, Java, PowerShell, Python, RESTful APIs, and DevOps are advantageous.
• Soft Skills: Strong client-facing consultative skills and creative problem-solving ability, with the capacity to multi-task across an assigned customer portfolio.

The location for this role is:

Reading or London, UK

If you’re ready to make an impact and help customers embrace the power and value of Qlik, we’d love to hear from you. Apply today and be part of Qlik’s future!

More about Qlik and who we are:

Find out more about life at Qlik on social media: [links], and to see all other opportunities to join us and learn about our values, check out our website.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our community initiatives.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik without a valid written search agreement will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired through such means.