Customer Success Engineer

Scandit; Boston; Hybrid; GBP 82,000 - 119,000; Full time

Benefits offered by this job

Great place to work

Equity plan

AI tools budget

Weekly AI sessions

Birthday off

Job summary

Scandit is seeking a Customer Success Engineer to join our US team. You will own a portfolio of key enterprise accounts, drive adoption and growth, and serve as the technical partner with customers.

You’ll build demos, share code, and guide implementation while collaborating with Product, Engineering, and Support to ensure successful outcomes. This is a hands-on, technical role with travel and US business-hour coordination.

Qualifications

• 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company.
• Solid technical foundation with coding experience in any language and experience with SDKs or APIs.
• Strong written and verbal communication for both business and technical audiences.
• Ability to translate customer needs into feasible Scandit solutions.

Responsibilities

• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth.
• Become a deep expert in Scandit's products and SDKs to guide technical decisions.
• Lead discovery conversations and translate customer needs into feasible solutions.
• Build tailored demos and share code snippets to unblock customers.
• Run workshops and QBRs with technical and business stakeholders.
• Identify at-risk accounts and expansion opportunities with Sales guidance.
• Be the voice of the customer within Scandit for Product, Engineering, Support.

Skills

Customer-facing

Technical background

Coding or scripting

Strong communication

Tools

SDKs

APIs

Claude Code

Claude Cowork

Job description

Customer Success Engineer, Scandit USA

Imagine the What. Build the How.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

About the Role

We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.

This is a more technical Customer Success role than most.

You’ll be the technical partner customers’ engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.

Travel and Location Setup

Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.

Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.

Working arrangements: If you are near Boston, you can work from our office 2 to 3 days a week; alternatively, this position can be done remotely if you are not near our Boston office.

What You Will Do

• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
• Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
• Lead discovery conversations and translate customer needs into feasible Scandit solutions
• Build tailored demos and share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders
• Spot at-risk accounts early and expansion opportunities, and partner with Sales to act on them
• Be the voice of the customer inside Scandit, working with Product, Engineering, and Support
• Use AI tooling (Claude Code, etc.) to speed up customer-facing technical work

Who You Are

• 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
• A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
• Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
• Strong strategic thinking and analytical skills
• A solid understanding of enterprise IT architectures
• You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
• You learn quickly and act on feedback and coaching

Nice to Have

• Strong discovery skills: translating customer requirements into feasible technical solutions
• A track record running workshops, adoption reviews or QBRs
• Experience working with Product, Engineering, Sales and Marketing
• Background as a software engineer, mobile developer, solutions engineer or solutions consultant
• Mobile development experience (iOS, Android, React Native or Flutter)
• Industry experience in retail, transport and logistics, computer vision, or mobile data capture
• Salesforce and a CS platform such as Planhat (what we use) or Gainsight
• Comfort using AI development tools such as Claude Code

How We Hire

1. A 30 to 45 minute call with our Talent Acquisition Manager
2. A 30 to 45 minute conversation with the hiring manager
3. A 1-hour technical interview with a member of the team (no preparation needed)
4. A 1-hour panel presentation of a case study, sent at least 5 days before

What We Offer

Here are some of the reasons people choose to build their career at Scandit:

• Certified as a Great Place To Work for four years in a row
• Rated 4/5 by our employees on Glassdoor
• Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
• Weekly “How to Use AI” sessions and internal AI Champions to help turn your ideas into reality
• A share in our success through an individual equity plan
• Office shutdown days, global team events and innovation hackathons
• Your birthday off and much more

Plus specific benefits depending on the location you are joining.

You could be the difference

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.

Imagine the What. Build the How.

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