Customer Success Enablement Specialist

EF Recruitment; Royal Borough of Greenwich; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Long contract

Hybrid

Free breakfast on site

Job summary

EF Recruitment in London is seeking a Customer Success Enablement Specialist for a 9-month contract to drive retention and growth across a global customer base, including accountants, sole traders and small businesses. The role is based in central London with a hybrid arrangement (3 days in the office).

The candidate will design retention programmes, embed AI/data-driven approaches, and collaborate with global peers to reduce churn and increase value, reporting to Customer Success leadership.

Qualifications

• Minimum 4 years of experience in Customer Success with retention/revenue targets.
• Strategic thinker with strong business acumen.
• Data-driven with ability to quantify ROI and impact.
• Excellent written and verbal communication skills.

Responsibilities

• Drive and deliver net new retention programmes which leverage digital platform capabilities and human assisted interactions.
• Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty.
• Further embed their use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn.
• Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives.
• Programme manage the implementation of programmes working with global peers and stakeholders.

Skills

Customer Success

Retention

Data-driven

Communication

Job description

Customer Success Enablement Specialist sought for 9-month contract responsible for driving retention and customer growth across a global customer base, primarily consists of accountants, sole traders and small businesses.

Located in superb offices in central London, hybrid with 3 days a week in the office.

Responsibilities

• Drive and deliver net new retention programmes which leverage digital platform capabilities and human assisted interactions
• Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty.
• Further embed their use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn
• Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives
• Programme manage the implementation of programmes working with global peers and stakeholders

Skills

• You have a minimum of 4 years experience and a track record of exceeding retention and revenue targets in the Customer Success space
• Strategic thinker with strong business acumen
• Data driven - able to quantify ROI, articulate impact and identify focus areas for continuous improvement
• Confident communicator - you will have excellent written and verbal communication skills

Benefits

• Long contract
• Hybrid
• Free breakfast on site