AI-Driven Retention Enablement Specialist

EF Recruitment; Royal Borough of Greenwich; Hybrid; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Long contract

Hybrid

Free breakfast on site

Zusammenfassung

EF Recruitment in London is seeking a Customer Success Enablement Specialist for a 9-month contract to drive retention and growth across a global customer base, including accountants, sole traders and small businesses. The role is based in central London with a hybrid arrangement (3 days in the office).

The candidate will design retention programmes, embed AI/data-driven approaches, and collaborate with global peers to reduce churn and increase value, reporting to Customer Success leadership.

Qualifikationen

• Minimum 4 years of experience in Customer Success with retention/revenue targets.
• Strategic thinker with strong business acumen.
• Data-driven with ability to quantify ROI and impact.
• Excellent written and verbal communication skills.

Aufgaben

• Drive and deliver net new retention programmes which leverage digital platform capabilities and human assisted interactions.
• Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty.
• Further embed their use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn.
• Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives.
• Programme manage the implementation of programmes working with global peers and stakeholders.

Kenntnisse

Customer Success

Retention

Data-driven

Communication

Jobbeschreibung

EF Recruitment in London is seeking a Customer Success Enablement Specialist for a 9-month contract to drive retention and growth across a global customer base, including accountants, sole traders and small businesses. The role is based in central London with a hybrid arrangement (3 days in the office).

The candidate will design retention programmes, embed AI/data-driven approaches, and collaborate with global peers to reduce churn and increase value, reporting to Customer Success leadership.