Customer Success Director UKI

Anaplan; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Anaplan is seeking a Customer Success Director for the UKI region to lead their Customer Success team. This pivotal role includes managing customer relationships, ensuring successful onboarding and adoption of the Anaplan platform, and driving business growth through effective leadership and consultancy. The ideal candidate will possess strong problem-solving skills and experience in enterprise software management, enhancing value and satisfaction for Anaplan's diverse client base.

Qualifications

• Proven leadership and communication abilities.
• Strong business acumen and problem-solving skills.
• Ability to manage large-scale software projects.
• Background in Enterprise Performance Management or Software Support.

Responsibilities

• Own and manage a portfolio of Anaplan customers.
• Lead successful implementations and drive customer adoption.
• Identify opportunities for customer expansion.
• Guide team and customers through challenges.

Skills

Leadership

Communication

Problem-Solving

Business Acumen

Client Management

Agile Methodology

Job description

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Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!

Anaplan is looking for a creative and tenacious Customer Success Director UKI to join and lead our Customer Success team in the UKI. As the Customer Success Director, you will play a crucial role in leading and guiding one Anaplan Enterprise Customer Success team in the UKI region. Reporting directly to the AVP Customer Success Northern Europe based in London, you will be responsible for driving excellence throughout the entire customer lifecycle.

This pivotal role involves managing a team of Customer Success Business Partners dedicated to ensuring the successful adoption and expansion of Anaplan Platform subscriptions. The ideal candidate will deliver exceptional customer experiences, driving value and competitive advantage for businesses through our planning software solutions. This role is critical for our growth in the region, offering a unique opportunity to shape the success of Anaplan within this market.

Travels across the region may be required.

Your Impact

• Own and manage a portfolio of Anaplan customers, ensuring their continuous success from onboarding to renewal.
• Lead a successful first implementation of Anaplan solutions, ensuring strong adoption and expansion plans.
• Drive new business in UKI by securing new customers and logos through effective Customer Success and Professional Services pitches.
• Provide versatile consultancy across various business functions, leveraging Anaplan’s Platform across multiple industries and use cases.
• Lead, engage and communicate effectively with customer executives, stakeholders, and partners to ensure successful account coverage.
• Guide customers and team members through business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan.
• Identify and capitalize on opportunities for customer adoption and expansion.
• Ensure Customer Success programmatic coverage of your portfolio of Anaplan customers by enabling and coaching your team

Your Qualifications

• Proven leadership and communication abilities.
• Strong business acumen and problem-solving skills.
• Ability to persuade, remain calm, and be resilient under pressure.
• Innovative, methodical, and capable of active listening.
• Proficient in managing large-scale teams across diverse geographies.
• Experience in managing large-scale software projects and leading teams, preferably in a cloud applications management environment.
• Background in customer services, ideally with experience in Enterprise Performance Management or Software Infrastructure Support.
• Familiarity with Agile methodology and strong contract negotiation and client management skills.
• Demonstrated ability to exceed metrics and improve processes.

Preferred Skills

• A track record of success in similar roles, with extensive experience in team leadership and project management in diverse and multi-vendor environments.
• Strong capability in scoping client engagements and managing complex issues.