Customer Success Director - CRM / ESP / CDP

JR United Kingdom; Slough; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global marketing technology company is seeking a Customer Success Director specializing in Retail & Luxury Clients. The role focuses on managing client relationships and implementing effective marketing strategies using ESPs and CDPs. Candidates should have extensive digital marketing experience and a strong background in data-driven marketing. This position offers a blend of strategic oversight and hands-on client engagement, with regular hybrid working arrangements.

Qualifications

• 7+ years in a senior digital marketing or CRM position.
• Proven experience using ESPs and CDPs in a retail or ecommerce setting.
• A track record of managing large client accounts and growing revenue.

Responsibilities

• Leading client relationships and campaign delivery.
• Collaborating with strategy, tech, and data leads.
• Shaping marketing and CRM programmes across digital channels.

Skills

Digital marketing expertise

CRM knowledge

Communication skills

Client relationship management

Omnichannel marketing strategy

Job description

Social network you want to login/join with:

Customer Success Director - CRM / ESP / CDP, slough

col-narrow-left

Client:

round8 talent search

Location:

slough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

We’re Hiring: Customer Success Director – Retail & Luxury Clients for aglobal marketing technology company combining AI, data, and omnichannel platforms to help brands grow smarter and connect with customers more effectively.

This is a brilliant role for someone who’s worked closely with email service providers (ESPs) and customer data platforms (CDPs)—someone who knows how to turn customer data into meaningful marketing outcomes.

? You’ll need:

• 7+ years in a senior digital marketing or CRM position
• Proven experience using ESPs and CDPs in a retail or ecommerce setting
• A track record of managing large client accounts and growing revenue
• A clear understanding of omnichannel marketing strategy
• Confident communication skills with senior-level stakeholders
• Comfortable leading delivery across cross-functional teams

? The role:

• Leading client relationships and campaign delivery
• Collaborating with strategy, tech, and data leads
• Shaping marketing and CRM programmes across digital channels
• Driving satisfaction, retention, and growth
• Based in London, with regular hybrid working at client and team offices

If you're someone who knows the ins and outs of customer data, marketing platforms, and building high-trust client relationships—we’d love to connect.

We are looking to fill this role asap. Please apply here with your CV.

#CustomerSuccess #MarketingTechnology #RetailMarketing #ESP #CDP #CRMJobs #LondonJobs