Customer Success Coordinator

Flagship Group; Norwich; On-site; GBP 27,000; Full time

Job summary

A social housing provider in Norwich is seeking a Customer Success Coordinator to deliver exceptional service and manage administrative tasks. The successful candidate will have previous administration experience, strong organisational skills, and proficiency in IT systems. This permanent role offers a competitive salary and various benefits, including 25 days annual leave and development opportunities.

Benefits

25 days annual leave

Access to rewards scheme

Death in Service Benefit

Company Sick Pay

Agile working environment

Opportunities for development

Health and well-being programs

Qualifications

• Previous administration experience required.
• Strong organisational and communication skills essential.
• Proficiency in IT systems and Microsoft Office applications.

Responsibilities

• Deliver exceptional customer service to clients using Brolly.
• Handle administrative duties and log repair requests.
• Manage housing benefit payments and prepare rent reports.
• Assist in screening potential clients and coordinating viewings.

Skills

Administration experience

Organisational skills

Communication skills

Proficiency with IT systems

Microsoft Office applications

Job description

Overview

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity for someone to join us as a Customer Success Coordinator. This is a permanent job, working 37 hours per week, Monday to Friday. This role is working from our King Street office, in Norwich. The role comes with Agile Working.

Responsibilities

As a Customer Success Coordinator, you will deliver exceptional customer service to our clients at Legal & General Affordable Homes. You’ll engage with them through our proprietary housing system, known as Brolly.

Within this role, you’ll meticulously handle all administrative duties using the Brolly platform. This includes promptly logging repair requests with Flagship Services and ensuring seamless communication with customers to expedite efficient repair services.

Additionally, you’ll manage the allocation of housing benefit payments to the appropriate customer accounts and prepare detailed monthly rent account reports for team review.

Furthermore, you’ll support customer success officers by assisting in the screening of potential clients, coordinating property viewings, facilitating move-ins and move-outs, and scheduling property inspections.

Applications are welcomed from those with previous administration experience and strong organisational and communication skills, with a passion for continuous learning. You’ll be proficient in various IT systems and Microsoft Office applications, adept at delivering high-quality work and managing data efficiently.

Ready to contribute effectively to any team with innovative solutions, you’ll be a team player but also able to work on your own initiative.

Qualifications and Experience

• Previous administration experience

• Strong organisational and communication skills

• Proficiency with IT systems and Microsoft Office applications

Benefits

In return for your hard work, we offer a competitive salary of £27,000.00 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

How to apply

Please apply via company website. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0335 and state that you are applying to be a Customer Success Coordinator, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box. Please click here, to see the full list of benefits for this job.

Important dates

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 06.10.2025. Interview Date: 16.10.2025, in Norwich.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Customer Success Coordinator – Reference Number 0335