Customer Success Consultant Lead

TN United Kingdom; Oxford; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Consultant Lead to foster client relationships in the FMCG sector. This role is pivotal in understanding client needs and driving the adoption of advanced analytics tools. You will leverage your extensive experience in data analysis and client engagement to enhance customer satisfaction and increase NPS. Join a dynamic team that values diversity and offers a flexible working environment, where your contributions will significantly impact the success of clients and the organization alike.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Qualifications

• Extensive experience in FMCG data analysis and client relationship management.
• Strong communication and leadership skills for effective client engagement.

Responsibilities

• Manage client relationships and enhance customer satisfaction.
• Lead joint business planning and oversee client reviews.

Skills

Data Analysis in FMCG

Planning Skills

Client Problem Solving

Communication Skills

Presentation Skills

Interpersonal Skills

Solution Design

Consultative Working Style

Team Leadership

Networking Skills

Job description

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Customer Success Consultant Lead, Oxford

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Client:

Location:

Oxford, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

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Job Reference:

746aec4d6407

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Customer Success Consultant Lead will work closely with clients in the FMCG sector to understand their business, objectives, and priorities. Your role involves identifying unmet client needs, sales opportunities, maintaining and enhancing customer relationships, increasing NPS, and promoting the adoption of NielsenIQ tools and capabilities.

Responsibilities include managing client relationships, building networks, leading joint business planning, overseeing client reviews, managing NPS processes, leveraging NielsenIQ products, and acting as the voice of the customer.

Requirements

• Extensive experience analyzing data in an FMCG environment
• Strong planning and servicing skills
• Experience working with clients to solve business issues
• Excellent communication, presentation, and interpersonal skills
• Ability to design solutions for client issues
• Consultative working style
• Proven success in team leadership
• Strong networking and relationship-building skills

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Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

About NIQ

NIQ is a leading consumer intelligence company with operations in over 100 markets. It provides comprehensive consumer insights through advanced analytics and state-of-the-art platforms. NIQ is part of Advent International and is committed to diversity and inclusion.

For more information, visit NIQ.com

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We are committed to diversity, equity, and inclusion and are an Equal Opportunity Employer. Learn more at: Diversity & Inclusion