Customer Success Consultant

Randstad Technologies Recruitment; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in London seeks a proactive Customer Success Specialist for a 6-month hybrid contract. The role involves leading client onboarding, coordinating contracts, and maintaining strong client relationships. Ideal candidates will have experience in client services and strong communication skills. This is an urgent position with immediate interviews planned.

Qualifications

• Experience in client onboarding, client services, or implementation.
• Familiarity with contracts, SLAs, and KPIs.
• Background in financial services, professional services, or training is a plus.

Responsibilities

• Lead end-to-end client onboarding processes.
• Review and coordinate contracts, SLAs, and performance agreements.
• Resolve issues quickly to maintain strong client relationships.

Skills

Client onboarding

Communication

Stakeholder management

Organisational skills

Job description

Overview

Customer Success Specialist – Location: London (Hybrid). Contract: 6 months.

We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.

What you'll be doing

• Lead end-to-end client onboarding processes
• Review and coordinate contracts, SLAs, and performance agreements
• Act as a key liaison between clients and internal teams
• Track commercial metrics and manage timelines
• Resolve issues quickly to maintain strong client relationships

What we're looking for

• Experience in client onboarding, client services, or implementation
• Familiarity with contracts, SLAs, and KPIs
• Excellent communication and stakeholder management skills
• Strong organisational skills and ability to deliver to deadlines
• Background in financial services, professional services, or training is a plus

This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.