Customer Success Associate (English and German Speaking)

Insightsoftware; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Customer Success Associate who is fluent in both German and English. This role focuses on managing customer success cases, collaborating with various internal teams, and ensuring customer satisfaction. The ideal candidate will possess strong analytical and problem-solving skills, with a keen attention to detail. Join a dynamic team that values your contributions and offers a supportive environment for professional growth. If you are passionate about customer success and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in customer support or customer success, ideally in software.
• Excellent analytical and communication skills are essential.

Responsibilities

• Handle customer success cases in a timely and professional manner.
• Collaborate with internal teams to resolve customer issues.

Skills

Fluent in German

Fluent in English

Analytical Skills

Problem-solving Skills

Interpersonal Skills

Communication Skills

Education

Degree in Customer Support or related field

Tools

Salesforce CPQ

CRM systems

Job description

Customer Success Associate (English and German Speaking)

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com

Responsibilities:

• Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.
• Work within Salesforce CPQ to adjust renewal quotes for customer review.
• Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
• Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.

Minimum Requirements:

• Fluent in German and English. French is advantageous.
• Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
• Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
• High level of attention to detail with the ability to handle a variety of tasks and projects at once.
• Exceptional verbal and written communication skills.

All your information will be kept confidential according to EEO guidelines.

At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.