Customer Success Associate (English and German Speaking)

InsightSoftware; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global software solutions provider in London seeks a Customer Success Representative fluent in German and English. You will manage customer success cases, adjust renewal quotes, and collaborate with various teams to resolve issues. The ideal candidate has experience in customer support and excellent communication skills. This role is pivotal for ensuring customer satisfaction and retention.

Qualifications

• Fluent in German and English. French is advantageous.
• Experience in customer support, billing support, or customer success, ideally in a software company.
• Excellent analytical, critical thinking, problem-solving skills.
• High level of attention to detail with multitasking abilities.
• Exceptional verbal and written communication skills.

Responsibilities

• Handle customer success cases in a timely manner, including churn escalations.
• Adjust renewal quotes for customer review using Salesforce CPQ.
• Collaborate with internal teams to resolve customer issues.
• Escalate concerns that may affect contract renewals.

Job description

Company Description

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com

Job Description

• Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.
• Work within Salesforce CPQ to adjust renewal quotes for customer review.
• Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
• Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.

Qualifications

• Fluent in German and English. French is advantageous.
• Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
• Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
• High level of attention to detail with the ability to handle a variety of tasks and projects at once.
• Exceptional verbal and written communication skill

Additional Information

All your information will be kept confidential according to EEO guidelines.

At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.