Customer Success Associate: Churn & Risk Insights

Bottomline; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global leader in business payments seeks a Customer Success Associate to manage revenue protection and customer retention. Responsibilities include maintaining the Churn Log, reporting high-risk accounts, and analyzing churn pipeline data. The ideal candidate will have experience in Customer Success or Customer Service, strong communication skills, and be proficient in Microsoft Office. Join a dynamic team committed to driving customer satisfaction and business growth in a collaborative environment.

Qualifications

• Previous experience in Customer Success or Customer Service.
• Ability to manage customer relationships effectively.
• Ability to assess business needs and identify risks.

Responsibilities

• Manage the Churn Log and ensure data accuracy.
• Identify and report high-risk accounts weekly.
• Provide monthly analysis of risk status and churn.

Skills

Customer Success

Strong communication skills

Organizational skills

Attention to detail

Stakeholder engagement

Ability to manage multiple priorities

Team player

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Job description

A global leader in business payments seeks a Customer Success Associate to manage revenue protection and customer retention. Responsibilities include maintaining the Churn Log, reporting high-risk accounts, and analyzing churn pipeline data. The ideal candidate will have experience in Customer Success or Customer Service, strong communication skills, and be proficient in Microsoft Office. Join a dynamic team committed to driving customer satisfaction and business growth in a collaborative environment.