Customer Success Associate — AI Legal Tech

Wordsmith AI Ltd; City of Edinburgh; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

Wordsmith AI Ltd is seeking a Customer Success Manager to own the day-to-day relationship with our customers, ensuring onboarding success and ongoing product adoption. This early-career role involves direct daily interaction with customers, training, and contributing to customer retention and growth.

You will be hands-on, without a quota, focusing on helping customers get value from Wordsmith and communicating customer needs back to the product team.

Formación

• 0-2 years of experience in customer success, support, account management, hospitality, or any role where you looked after people. Recent graduates welcome.

Responsabilidades

• Onboard new customers and new business - run the enablement process from kick-off to confident, active use of Wordsmith.
• Answer customer support questions - be the first, friendly, fast response when customers need help, and see every question through to resolution.
• Manage the shared customer inbox - own it end to end: triage, respond, route, and make sure nothing slips through the cracks.

Conocimientos

Hands-on with customers

Clear communication

Organised

AI & legal tech curiosity

No quota mindset

Descripción del empleo

Wordsmith AI Ltd is seeking a Customer Success Manager to own the day-to-day relationship with our customers, ensuring onboarding success and ongoing product adoption. This early-career role involves direct daily interaction with customers, training, and contributing to customer retention and growth.

You will be hands-on, without a quota, focusing on helping customers get value from Wordsmith and communicating customer needs back to the product team.