Customer Success Associate

Shift Markets; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

Shift Markets is seeking a Customer Success Associate to enhance our customer care for digital exchange clients. The successful candidate will engage with customers, oversee platform implementations, and ensure satisfaction through continuous relationships and proactive problem-solving. This role requires strong communication and project management skills, a technical background, and a passion for client interaction.

Qualifications

• Minimum 1 year of experience in Customer Service or Customer Experience.
• Must have a Bachelor's degree.

Responsibilities

• Oversee implementation of the Shift platform for clients.
• Communicate daily with key stakeholders and maintain ongoing relationships.
• Provide training to clients and respond to customer inquiries.

Skills

Communication skills

Project management skills

Attention to detail

Engaging personality

Customer interaction

Adaptability

Creative problem-solving

Technical explanation skills

Education

Bachelor's degree

Tools

Asana

Google apps

Job description

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Shift was founded in 2009 focused on the FX space. Sensing the seismic shifts taking place in the financial industry, and the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.

Our recent growth has created an opportunity for a Customer Success Associate on our Customer Success team. As our CS Associate, you will be responsible for providing top-notch services to our digital exchange customers as you identify their potential needs, respond to their inquiries, and ensure a positive customer experience. The ideal candidate has an engaging personality and a technical background, with a focus on delivering superior customer care.

Responsibilities

• Overseeing implementation of the Shift platform for clients
• Maintain ongoing relationships with clients who are using the Shift Platform
• Communicate daily and build relationships with key stakeholders
• Collaborate with sales, development, project managers, and support teams
• Provide training to clients operating our exchange platform
• Respond to customer inquiries through video chat, slack, and email
• Be proactive in anticipating and resolving customer issues
• Help develop and manage our customer success ecosystem
• Ensure a positive customer experience
  
  

Requirements

• Excellent communication skills
• Strong project management skills
• Acute attention to detail
• Engaging personality
• Enjoys interacting with customers
• Comfortable working in an ambiguous, fast paced environment
• Easily explains highly technical concepts to non-technical groups
• Approaches requests creatively to maximize value for the client and Shift
• Proficient with Asana and Google apps
• Solid understanding of trading and cryptocurrency
• Experience using AI tools
  
  

Qualifications

• Minimum 1 year of experience in CS or CX
• Bachelor's degree
  
  

This is a full-time, permanently remote position. Salary depends on experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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