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Shift Markets is seeking a Customer Success Associate to enhance our customer care for digital exchange clients. The successful candidate will engage with customers, oversee platform implementations, and ensure satisfaction through continuous relationships and proactive problem-solving. This role requires strong communication and project management skills, a technical background, and a passion for client interaction.
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Shift was founded in 2009 focused on the FX space. Sensing the seismic shifts taking place in the financial industry, and the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.
Our recent growth has created an opportunity for a Customer Success Associate on our Customer Success team. As our CS Associate, you will be responsible for providing top-notch services to our digital exchange customers as you identify their potential needs, respond to their inquiries, and ensure a positive customer experience. The ideal candidate has an engaging personality and a technical background, with a focus on delivering superior customer care.
Responsibilities
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