Customer Success Associate

FirstMind; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading people-tech firm is seeking a Customer Success Associate to drive growth and build relationships. This role offers the chance to work closely with the CEO, manage sales processes, and gain operational experience in a hyper-growth startup environment. Ideal candidates are proactive, possess strong communication skills, and have a proven sales track record.

Benefits

Unlimited growth potential

Operational experience in a startup

International exposure

Qualifications

• Proven results in sales roles.
• Excellent verbal communication skills.
• Ability to build and nurture relationships.

Responsibilities

• Develop and maintain relationships with customers.
• Consult and coach customers, providing feedback.
• Own the sales pipeline and ensure it is active.
• Execute deals by selling and closing.

Skills

Communication

Networking

Relationship Building

Sales

Job description

Are you a proven Customer Success Associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?

ABOUT US

FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all.

FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.

WHAT WE OFFER YOU

Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly:

• An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs
• Own the sales process end to end – and learn what being the commercial lead for a company really means
• A chance to work closely together with the CEO on our business development strategy
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally -(Fast-track to become sales manager 6-12 months)
• International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders

RESPONSIBILITIES

Your responsibilities will be to:

• Develop, maintain and grow relationships with customers
• Consult, advise and coach customers including giving feedback as part of deliveries
• Have full ownership over your pipeline and ensure it is never empty
• Deal Execution - selling, proposing and closing

EXPECTATIONS

You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:

• Can show outstanding results from a role within sales
• Are an excellent communicator especially verbally
• Love to build and nurture relationships
• Good networker
• Have a natural ability to make people feel comfortable around you

START

As soon as possible.

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