Customer Success Associate

Propel; London; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading AI SaaS company seeks a Customer Success Associate to shape onboarding and drive user adoption in the UK. This role offers a chance to work in a collaborative environment, utilizing diverse skills in a fast-paced, transformative tech setting. Ideal candidates will have backgrounds in SaaS or consulting, bringing proactivity and attention to detail.

Qualifications

• Experience in SaaS or tech startups, ideally in construction, utilities, or similar fields.
• Background in consulting or project management related to infrastructure is valuable.

Responsibilities

• Collaborate with field teams and exec stakeholders to drive product adoption.
• Solve problems proactively and enhance user experience.

Skills

Proactivity

People skills

Detail-oriented

Data analysis

Curiosity

Job description

We’re hiring: Customer Success Associate | High-Growth AI SaaS | UK Remote + Travel

We’re working with a fast-scaling AI tech company on a mission to transform the way fieldwork is managed - think safety, productivity, and real-time visibility all in one smart platform.

This isn’t just another Customer Success role.

You’ll be working closely with frontline field teams and exec stakeholders alike - shaping onboarding, driving adoption, solving problems before they arise, and genuinely making a difference in how essential infrastructure gets delivered across the UK (and beyond).

You’ll love this if you:

• Are proactive, people-focused and detail-obsessed
• Enjoy variety - talking to users one day, pulling data insights the next
• Want to be part of a collaborative, tech-for-good environment
• Are curious, structured, and not afraid to roll up your sleeves

I'm looking for someone -

• SaaS or tech startups background in similar field - construction, utilities, field teams
• OR come from Consulting, utilities, infrastructure, or construction
• Project Management from a construction, engineering, utilities background

You’ll join a brilliant CS team, learn loads, and grow fast - with the backing of top-tier investors and one of the UK’s most exciting AI scaleups behind you.

Sound like your kind of thing? Please hit apply!