Customer Success Associate

JR United Kingdom; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A fast-growing SaaS company is seeking a Customer Success Executive in London. This pivotal role involves onboarding major clients, delivering performance insights, and supporting product improvement efforts. Ideal for someone ambitious and ready to learn in a dynamic environment, helping to shape their career in tech and analytics.

Benefits

Competitive salary + fast-track progression

Hands-on training and support

Hybrid working from London HQ

Culture that values kindness and clarity

Qualifications

• 6–12 months' experience in marketing, performance media, or brand agency.
• Hungry to grow and open to feedback.
• Comfortable with marketing tools, data, or reporting.

Responsibilities

• Support client onboarding for standout experiences.
• Create and deliver performance reports with insights.
• Act as the voice of the customer to improve the product.

Skills

Curiosity

Organisational Skills

Attention to Detail

Tools

Marketing Tools

Data Reporting

Job description

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Hey LinkedIn!! I’m looking for a brilliant Customer Success Executive to join a fast-growing SaaS company shaking up the flexible workspace industry.

This is the perfect next step for someone who has had exposure to performance or brand marketing agency, who’s curious, ambitious, and ready to grow fast!

Why this? Why now?

My client are building the global sales and marketing engine for flexible workspace – scaling quickly.

With some of the biggest names in the space already on the platform, they're now doubling down on how we support them. That's where you come in.

This role sits right at the heart of the business. You’ll be supporting major clients, working across onboarding, performance insights, and optimisation – while learning along the way.

What You’ll Be Doing:

Partnering with our Customer Success Managers to deliver value and results

Supporting client onboarding and ensuring a standout first experience

Creating and delivering performance reports with real insights

Acting as the voice of the customer to help improve our product

Optimising how brands show up on our platform

Who You Are:

6–12 months' experience in a marketing, performance media, or brand agency

Naturally curious, organised, and sharp on the detail

Comfortable with marketing tools, data, or reporting (or excited to learn!)

Hungry to grow, open to feedback, and happy juggling multiple things at once

What’s on Offer:

Competitive salary + fast-track progression

Hands-on training and support from a team that wants you to succeed

Hybrid working from their London HQ

A culture that genuinely values kindness, clarity, and curiosity

This isn’t just a foot-in-the-door job - it’s your chance to shape your career in tech, learn fast, and make a real impact ?

If this sounds like you, hit apply or drop me a message directly. Let’s talk!