Customer Success Associate

Doctify; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global HealthTech leader is seeking a Customer Success Associate to enhance client relationships and ensure their goals are met. This role emphasizes strong communication skills and a positive attitude towards challenges, with comprehensive onboarding and training provided. Located in London, this position offers a hybrid working model and various employee benefits, including generous annual leave and a focus on diversity and inclusion.

Benefits

28 days annual leave

2 weeks remote work annually

Enhanced Parental Leave

Medicash health cash plan

Employee referral bonus

Qualifications

• Keen interest in the customer success space, no professional experience required.
• Thrives in a fast-paced environment with adaptability to changes.
• Ability to engage clients over phone and virtually.

Responsibilities

• Build relationships with healthcare consultants in the UK.
• Conduct client meetings over the phone and virtually.
• Act as a trusted advisor for clients' needs.

Skills

Natural communication skills

Commercial-focused mindset

Positive attitude towards challenges

Interest in customer success

Tools

Salesforce

Job description

We’re Doctify

Doctify is a global HealthTech leader building the largest global network of validated healthcare providers and experts. Our mission is to help millions of patients around the world find the right doctor or clinic when they need care.

Backed by $30m+ in funding and operating across 5 countries, we’ve already supported over 100 million patients and we’re just getting started.

About The Role

As we continue to grow, we are looking for a Customer Success Associate to join our team.

You will be offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them. This role sits within an exciting and energetic team. You will be learning more about the product (front and back-end) and platforms we use internally, e.g. using industry-leading CRM and customer tools such as Salesforce.

You will be provided with training in order to be successful at your job - just arrive with an appetite to learn and a passion for healthcare!

You’ll Be Responsible For

• Building relationships within our portfolio of healthcare consultants in the UK
• Conducting client meetings over the phone and virtually
• Acting as a trusted advisor, advocating client needs across our client base and internally
• Conveying best practice examples that drive engagement and ROI
• Developing strong relationships with our internal teams to support your accounts

About You

• You will have a keen interest in the customer success space, no professional experience is required for this role
• You love tackling difficult challenges, with a positive attitude and always strive to find the best solution
• You have a commercial-focused mindset
• You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring
• You possess natural communication skills, and you are not afraid of phone and virtual engagement

What We Offer

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.

Time Off, Flexibility & Balance

• 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
• 2 weeks of remote work annually (within 3-hour time zone of HQ)
• Hybrid working model
• Enhanced Parental Leave
• 2 weeks Peternity Leave to welcome your newest furry family member
• Medicash health cash plan

Setting You Up for Success

• Competitive, benchmarked compensation
• 3-month immersive onboarding experience
• Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
• Clear internal mobility pathways to accelerate your career

The Uniquely Doctify Experience

• Daily team huddles to connect, share wins and spark ideas
• Regional Lunch Clubs & team socials powered by our Fun Police
• Quarterly Doctifier nominated Impact Awards
• Employee referral bonus: £700 (or local equivalent) per hire

Our Commitment to DEIB

Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life.

As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.

We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at [e-mail].