Customer Success Analyst

Michael Page; Cambridge; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Success Analyst who will enhance client relationships and drive solution adoption. This dynamic role involves proactive engagement and data-driven insights to optimize customer experiences within a technology-driven environment. With a focus on project management and sales administration, the ideal candidate will possess strong analytical skills and a solid understanding of Salesforce CRM. Join a forward-thinking company that is committed to reducing emissions and supporting industries on their journey to net zero. If you're ambitious and detail-oriented, this opportunity is perfect for you.

Qualifications

• 5 years of experience in customer success or inside sales, preferably in energy.
• Strong understanding of Salesforce CRM functionality and report creation.

Responsibilities

• Manage customer orders/projects and track cashflow efficiently.
• Work with suppliers and manage project documentation based on guidelines.

Skills

Salesforce CRM

Analytical Skills

Problem-Solving

Communication Skills

Project Management

Education

Bachelor's degree in Business

Bachelor's degree in Information Technology

Tools

Salesforce

Syspro

Job description

A dynamic and customer-focused organisation seeks a Customer Success Analyst to enhance client relationships, drive adoption of its solutions, and ensure customer satisfaction. This role involves proactive engagement, problem-solving, and data-driven insights to optimise customer experience and retention within a fast-paced, technology-driven environment.

Client Details

Customer Success Analyst, Cambridge: The business I am working with is expert in measuring flare gas. The business provide systems that work where no others can, developed over 40 years. The aim is to help industries reduce their gas flaring and emissions in a journey towards net zero.

Founded in 1985, my client is a specialist in flare gas measurement, one of the hardest processes to monitor and quantify. In that time, they have worked in every region of the world, and with the most challenging gasses.

The solutions not only support the journey to net zero, they save customers time and money. Today the not only measure the volume of your gas flared, we can analyse and report on many other metrics too. As regulations tighten, the systems can update to meet those future demands and ensure compliance.

This company sit on global and regional industry authorities to promote accurate measurement. Working with regulators around the world, they take a leading role in developing a clear path to reduce gas flaring.

Description

Customer Success Analyst, Cambridge:

Sales Administration

• Conversion from quotes to orders into the system Via Salesforce and Syspro
• Order processing in Salesforce and Order Entry in Syspro.
• Assign orders to Sales Office Operations Managers.
• Work with suppliers and award Purchase orders within guidelines.

Project Management

• Liaising with the Order Coordination and Sales Office Operations Teams to manage customer orders/projects.
• Keep track of cashflow throughout the duration of an order.
• Be able to efficiently manage multiple projects at one time.
• Coordinate with warehouse for consolidation of all material and prep for shipping.

Document Control

• Work diligently with EPC and Engineering firms, managing project documentation based on company guidelines/processes.
• Manage publishing of Transmittals for critical orders by set due dates.
• Implement documentation revisions where applicable.
• Be able to work on technical documentation for multiple projects at a time with the aim to receive approval of all project documents.

Quotation Support

• Aid the RFQ and Quotations Manager as required, including preparing quotation materials

Profile

Customer Success Analyst, Cambridge:

This is a technical role and someone without previous technical experience or an Engineering, software or technology based degree level qualification is unlikely to be considered.

• Bachelor's degree in Business, Information Technology, or a related field.
• Experience equivalent to circa 5 years (or equivalent) of hands-on experience in an inside sales or customer success team, preferably within the energy industry.
• Proven experience in interpreting and responding to technical RFQs (requests for quotes)
• Strong understanding of Salesforce CRM functionality, including report and dashboard creation.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong analytical and problem-solving skills.
• You will be bright and ambitious in your own career ambitions

This role is 4 days a week in the office based close to St Neots and Cambridge. The site is not close to public transport and so you will need to drive or live on local commuter bus route.

Job Offer

Salary circa 40,000 - 45,000 and benefits package commensurate with level of role