Customer Success Administrator

Room At The Top Recruitment; Royston; On-site; GBP 24,000 - 27,000; Full time

Job summary

An established industry player is seeking a Customer Success Administrator to join their dynamic training team. This full-time role offers an exciting opportunity to engage with clients and support project coordination, ensuring smooth operations and compliance with company policies. You will play a key role in administering training course accreditations, managing databases, and enhancing stakeholder relationships. If you thrive in a fast-paced environment and possess strong communication skills, this position is perfect for you. Join a collaborative team and contribute to the success of innovative training initiatives.

Qualifications

• Experience in business support administration is essential.
• Proficient in Microsoft Office and CRM databases preferred.

Responsibilities

• Coordinate projects and support the operations team with data management.
• Administer accreditation processes and ensure compliance with policies.

Skills

Business Support Administration

Verbal Communication

Written Communication

Attention to Detail

Stakeholder Engagement

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Due to continued growth, our client based near Royston is looking for a customer success administrator to join their training team within their operations department, reporting into the Customer Success Lead. This is a full-time, permanent role and the working hours are 9.00am-5.00pm, Monday-Friday. This role is paying £24,500-£26,500 depending on experience.

Key Responsibilities:

Project Coordination

• Supporting all areas of project coordination from our clients such as setting up projects and work.
• Supporting with closing off projects, collecting and collating feedback from all Stakeholders.
• Supporting the Operations team to produce contract performance data for account management reporting.
• Supporting the Operations team in all aspects of administration of delivery provided, including setting up, PDF conversion and any other internal processes.
• Attending Associates days as required.
• Inputting data into systems and databases which includes evaluation data and confidential Equalities data.
• Contributing to the smooth flow of work by taking enquiries for work and passing incoming calls to the appropriate department/person.
• Meeting or exceeding the Quality Delivery Plan standards and contributing to the review of these standards at regular intervals.
• Printing and binding of materials when needed and management of our external printing supplier.
• To re-order consumables as required.

Accreditation

• Administering all aspects of the accreditation process for training courses including registering learners, records of learning and certification.
• Administering the email, including managing post course submissions and allocating assessors, chasing and sending assessment forms.
• Administering course attendance certificates and external accreditation certificates processes.

Compliance

• Adhering to and working in accordance with agreed Company policies, procedures and practice, inclusive of Health & Safety at Work requirements and Equal Opportunities.
• Ensuring compliance with our Information security policies, identifying if/when stakeholders need additional support to remain compliant with ISO27001 and CE/CE+.
• Complying with company document management system and version control.
• Adhering to company brand in all correspondence and materials delivered by the company, by applying consistent, marketing-approved templates for all activities.
• Developing and maintaining a positive relationship with clients and their staff, as well as with associates.
• Undertake any other duties necessary to this position as reasonably delegated by the SLT or Line Manager.

Person Specification:

• Previous experience in business support administration.
• Experience of using CRM databases such as Salesforce is preferred but not essential.
• Excellent verbal and written communication skills with attention to detail.
• Proficient Microsoft software skills including Word, Excel and PowerPoint.
• Self-motivated with the ability to work well in a fast paced, dynamic team environment.
• Ability to engage with all Stakeholders in a confident and professional manner.