Customer Success

Ultralytics; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Your mission

What you'll do

We’re looking for aCustomer Success to join our Growth team and lead the way in helping customers realize the full value of Ultralytics’ computer vision solutions.

You’ll act as a trusted advisor, guiding businesses of all sizes — from fast-moving startups to global enterprises — through their journey with YOLO, while working cross-functionally with Product, Engineering, Sales, and Marketing. Your mission: to empower customers to succeed, drive adoption, and ensure every interaction adds value.

Key responsibilities include:

• Champion our customers: Build strong, lasting relationships and guide them from onboarding to expansion.
• Drive adoption & enablement: Train technical and non-technical teams, helping them extract full value from our tools.
• Be the customer voice: Share feedback, surface pain points, and help influence our roadmap with real insights.
• Track success: Monitor and optimize key metrics including GRR, NRR, CSAT, and NPS.
• Collaborate to grow: Partner with Sales to identify upsell/renewal opportunities and expand customer accounts.
• Solve problems fast: Troubleshoot blockers and coordinate with Solutions Engineering to ensure resolution.
• Systematize success: Help build out scalable processes, playbooks, and automation that raise our CS game.
• Create and contribute: Develop customer-facing resources, campaigns, and case studies that drive success at scale.
• Level up the team: Be proactive in improving how we work, using your experience and curiosity to refine how we serve customers.

Your profile

Preferred skill set:

• 3–7 years of experience in Customer Success, Account Management, or a similar role in a SaaS or AI/ML company.
• Track record of managing high-value customer relationships and driving retention and expansion.
• Strong communication and relationship-building skills with both technical and business stakeholders.
• Experience with onboarding, lifecycle management, and customer health monitoring.
• Proactive, resourceful, and highly organized with the ability to prioritize in a fast-paced environment.
• Analytical mindset and comfort working with KPIs, dashboards, and tools like HubSpot, Notion, and Excel.
• Ability to simplify complex topics and guide customers with varying levels of technical expertise.
• A growth-oriented attitude and desire to continuously improve processes and deliverables.

Bonus points:

• Familiarity with Ultralytics YOLO, computer vision, or machine learning concepts.
• Experience with HubSpot CRM, automation workflows, and lifecycle email sequences.
• Knowledge of Python for lightweight automation or integrations.
• Understanding of RevOps or sales processes from a CS perspective.

Why us?

Why join us:

• Real-world Impact: Our tools power over1 billion daily usages across industries like robotics, healthcare, manufacturing, and defense. With100,000 GitHub stars and80 million downloads, you’ll contribute to tech that’s shaping the world.
• True ownership: As a fast-growing startup, we give you the space to lead, innovate, and own your outcomes. Every idea matters. Every contribution counts.
• Global team: Work and collaborate with talent worldwide, and make your mark in a flexible environment designed for results.
• Grow fast, learn always: From open-source to enterprise, you’ll gain hands-on experience, and the chance to lead projects from start to finish that challenge and inspire you.

Compensation and Benefits:

• Competitive salary, depending on experience and location.
• Time Off: 24 days paid vacation, your birthday off, plus local holidays.
• Home set up Allowance ($550).
• A MacBook Air as your work device.
• Flexible work environment with hybrid and remote options.
• The candidate must be eligible to work as an independent contractor in their home country (handbook for more detail).

Ultralytics Handbook:

Comprehensive guide to our company’s mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles.

If you’re passionate about redefining the boundaries of AI and eager to make a significant impact through customer success, Ultralytics is the place for you.

Come join us, and let's build something amazing together!

Ultralytics is an equal opportunity employer and is committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.