Customer Strategy Manager - Cross Brand

JAGUAR LAND ROVER; Warwick; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading automotive company seeks a Customer Strategy Manager. This pivotal role involves developing product strategies, driving customer insights, and collaborating across corporate teams. Candidates should demonstrate strong relationship management and data analysis skills to influence and shape the future of luxury vehicles.

Benefits

Discounted car purchase scheme

52-week maternity leave policy

Competitive pension

Company performance-related bonus

Employee learning scheme

Qualifications

• Strong skills in building and managing relationships with multiple stakeholders.
• Ability to analyze large amounts of data, including sales and customer insights.
• Deep understanding of pricing and volume interdependencies.

Responsibilities

• Validate target customer hypotheses through robust research brief.
• Develop customer value propositions for strategic projects.
• Lead process transformation initiatives within Customer Strategy.

Skills

Relationship Management

Data Analysis

Stakeholder Collaboration

Judgment and Insight

Job description

REQ ID: 129065

JOB TITLE: Customer Strategy Manager - Cross Brand

SALARY: Competitive

POSTING START DATE: 25/06/2025

POSTING END DATE: 09/07/2025

LOCATION: Gaydon

In this role, you're part of the driving force behind JLR’s success. Helping steer operational excellence across our corporate teams, from governance to talent – you’ll be at the epicentre of the business. Your contributions will transform our iconic brands and shape the future of modern luxury. Become part of a global business and create exceptional.

WHAT TO EXPECT:

This exciting role is at the heart of developing our next generation of Modern Luxury vehicles, playing a critical role in developing the strategy behind future products and services at JLR.

In Product Strategy, we are a nimble, passionate team at the heart of future product conception. Leading the partnership between Creative, Engineering, Marketing, Research, and Corporate Strategy, we develop aligned product concepts which are compatible with Jaguar Land Rover business targets and capabilities, delight our customers, and meet our strategic ambitions.

We have responsibility for the upfront context and initial definition of Product Concepts, ensuring compatibility with our wider Corporate Strategy, and projecting forward to understand future global trends and customer insight.

You will:

• Be validating target customer hypotheses through robust and aligned research briefs
• Spend time mapping outputs into both off-cycle and on-cycle processes and workplans to ensure a clear and concise customer signal to Engineering and Vehicle Programmes
• Develop clear customer value propositions for strategic projects (both studies and programmes)
• Support generation and prioritisation of both Cross-Brand, Brand-Specific, and Product-Specific Experience briefs aligned with our Modern Luxury Formula that deliver compelling vehicle experiences
• Lead and orchestrate process transformation initiatives within Customer Strategy
• Be developing a deep understanding of target customer needs to drive towards a single technology or product order card

WHAT YOU'LL NEED

In addition to your drive for excellence, you’ll bring certain skills, qualifications, and experience, including:

• Strong skills in building and managing relationships, collaborating with multiple stakeholders. Ability to work in a complex and cross-functional environment to influence and build consensus
• Data and evidence driven but comfortable with dealing with uncertainty, providing judgement and drawing conclusions
• Ability to analyse large amounts of data including sales performance, customer insights, and financial performance, and turn insight into recommendations
• Deep understanding of pricing and volume interdependencies, including elasticity, mix, and substitution effects

THE BENEFITS

This role is rewarding in more ways than one. On top of our core offering, you’ll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits:

• Discounted car purchase scheme (open to family members, too)
• A 52-week maternity leave policy and a 4-week paternity leave policy. Other parental leave policies are available.
• A competitive pension
• A JLR company performance-related bonus
• An employee learning scheme providing funding for education, training, and other activities which support personal development and lifelong learning.
• Access to open, employee-led support and social networks

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is voluntary, non-contractual, providing employees more choice and flexibility around how, when, and where they work. Some roles require more on-site work, but details can be discussed during the interview stage.

We work hard to nurture an inclusive and welcoming culture. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter to accommodate your needs.

Applicants from all backgrounds are welcome. If you’re unsure whether you meet the full criteria but are interested, we encourage you to apply. We believe in people’s ability to grow and develop within their role — it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.