Customer, Strategy & ESG - Placement Year

BMW Group UK; Farnborough; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Great pay

Excellent work-life balance

Subsidised on-site restaurant

Advantages scheme discounts

Job summary

BMW Group UK offers an internship in Farnborough within the Customer, Strategy & ESG team. You’ll support the development and monitoring of business strategy through customer and market analysis, presentation of insights, and stakeholder communication.

You’ll contribute to sustainability initiatives, collaborate with internal communications, and engage with international BMW Group entities. The placement provides exposure to senior leadership, cross-functional work, and strategic decision-making

Qualifications

• Pursuing an undergraduate degree in Business Management or a related field.
• Expected 2:1 or above.
• Strong written and verbal communication.
• Ability to learn IT applications quickly.
• Experience with customer service is beneficial.
• Interest in sustainability and sustainable practices.

Responsibilities

• Support the Head of Customer Strategy in steering the business strategy development process, coordinating with the leadership across the business.
• Deliver tracking and reporting of progress against transformation targets and key initiatives.
• Produce and present customer insight reporting to highlight pain points and successes in the customer journey.
• Deliver market insight reports to teams and committees across the business.
• Support development, communication and monitoring of Sustainability strategy and initiatives.
• Engage with BMW Group entities internationally and attend global meetings when required.

Skills

Customer insight

Communication skills

Analytical thinking

Detail oriented

Sustainability interest

IT proficiency

Education

Undergraduate degree in Business Management or similar (2:1)

Tools

Microsoft Office

Project management tools

Job description

YOUR INTERNSHIP. START WITH WHAT SHAPES YOU.

BMW UK, Financial Services, Farnborough, Customer, Strategy & ESG - Placement Year

The Customer, Strategy & ESG team is responsible for the development and implementation of corporate strategy, customer strategy and Environmental, Social, Governance (ESG) activities for BMW Group Financial Services and Alphabet UK.

In this varied and interesting student placement, you’ll be responsible for guiding the on-going development and monitoring of business strategy. You will help drive this through customer and market analysis, presentation of insights and stakeholder communication, meaning you’ll play an integral part in organisational development and the achievement of company objectives. Additionally, you will assist with the communication of strategy and insights, in collaboration with the internal communications team.

What awaits you?

• Support the Head of Customer Strategy in steering the business strategy development process, this involves working with the C-level Management Committee and the various functional leadership across the business.
• Deliver the tracking and reporting of progress against transformation targets, and status of key strategic initiatives.
• Produce and present customer insight reporting, highlighting pain points and customer successes in the customer journey, and guiding change in the relevant business areas.
• Deliver internally and externally sourced market insight reports, presented to teams and committees across the business.
• Supporting with the development, communication and monitoring of Sustainability strategy and initiatives.
• Support all aspects of our Customer Driven Organisation, including our decision-making Customer Committee.
• Ensure continued engagement and alignment with international BMW Group entities, including headquarter function in Munich and virtual attendance at BMW Group global meetings.

What should you bring along?

• Studying for an undergraduate degree in Business Management or similar and in line to achieve a 2:1 or above.
• Basic customer services experience (i.e. retail/hospitality).
• Microsoft Office (incl. PowerPoint) advantageous.
• Quick to pick up IT applications (online tools, project management tools etc.).
• Good written and verbal communication skills.
• Strong critical and analytical mindset.
• Attention to detail and intellectual curiosity.
• Able to show an interest in sustainability and sustainable practices.

What can you look forward to?

• Great Pay – A competitive annual salary, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Enjoy a supportive working environment that promotes wellbeing, flexibility and sustainable success.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

About the Company

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

What do you need to do now?

If you apply, the next stages of the recruiting process include online testing, an in-person assessment centre and then a virtual interview with the hiring manager.

Please note:

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

Closing date for applications: Sunday 18th October 2026

Any further questions? Email us on [e-mail]