Customer Solutions Technician

Johnson Controls; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of security solutions is seeking a Customer Solutions Technician based in Bradford. This role involves routine inspections and breakdown repairs of CCTV and security systems. Candidates must have a full UK driver's license and practical skills with tools. The company offers full paid training, a competitive salary, and additional benefits like a company van and tools for the job.

Benefits

Pension

Company van, tools, uniform

Personal development

Qualifications

• Full UK manual driver's licence.
• Ability to carry and climb ladders.
• Practical skills with hand and power tools.
• Reliable and trustworthy with self-motivation.
• Excellent communication and relationship building skills.

Responsibilities

• Carry out routine inspections and repairs to security systems.
• Test and check functionality of detection systems.
• Liaise with service bureau according to company procedures.
• Accurately record work details on Mobile Data Device.

Skills

Communication skills

Relationship building

Ability to work at height

Practical skills with tools

Job description

What you will do

Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

How you will do it

• To check correct functionality of systems including, but not limited to the following:
• To replace all detector batteries where necessary.
• To test panel and back-up batteries, replacing where necessary.
• To check correct activation of the warning sounders.
• To check the system is able to operate normally on the standby batteries.
• To check correct operation of all detection devices.
• To check correct activation of signalling equipment to the Alarm Receiving Centre.
• To check and clean CCTV and WIFI cameras.
• To liaise with the service bureau in line with the Company requirements and procedures.
• Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.

What we look for

Essential

• Full UK manual driver’s licence.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be performed once an offer has been made to the successful candidate.

Preferred

• Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

What you will get

• Basic salary plus bonus
• Pension
• Company van, tools, uniform
• Personal development