Customer Solutions Team Leader (9-12 months FTC)

Nestlé SA; York; On-site; GBP 34,000 - 40,000; Full time

Job summary

Nestlé is seeking a Customer Solutions Team Leader for a 9-12 month FTC in York. This role involves leading a team to ensure service quality while managing relationships with stakeholders. The successful candidate will have management experience and a focus on continuous improvement, supported by a competitive salary and benefits.

Benefits

Generous pension scheme

Flexible working arrangements

25 days holiday plus bank holidays

12 flexible days

2 paid volunteering days

Qualifications

• Experience managing at least 7-10 direct reports.
• Proven ability in change management and project work.
• Strong relationship-building skills with stakeholders.

Responsibilities

• Manage and support a team to drive service quality.
• Resolve demand capture failures within service level agreements.
• Drive continuous improvement in team efficiency.

Skills

Direct line management

Change management

Stakeholder relationship management

Autonomous work

Continuous improvement

Job description

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Customer Solutions Team Leader (9-12 months FTC)

Position Snapshot

Job Title: Customer Solutions Team Leader (9-12 months FTC)
Location: York

Please be aware, this is a NOT remote position.

Salary: £34,650 depending on experience + potential bonus + generous pension scheme + 12 flexible days on top of 25-day holiday entitlement + 2 paid volunteering days + other fantastic benefits!

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. We would be open to discussing part time working arrangements for this role.

POSITION SUMMARY

We have a great opportunity for an individual to jointhe Customer Solutions Team based in York as a Customer Solutions Team Lead.

This team is different to many others and offers multi category and multi-channel experience within one passionate team.

A day in the life of a Customer Solutions Team Lead

To support and manage a team to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities and achieve total service quality.

You will be expected to act as the Senior member of the Customer Solutions Team.

You will be afforded a high degree of responsibility and therefore an overriding desire to not only achieve KPIs but to exceed them will be critical for success.

You will be the first point of contact for your direct reports in the team, providing both coaching and support.

What will make you successful

As the successful candidate, you will have direct line management experience of at least 7-10 direct reports.

Ideally, you will join us with experience in change management and projects to support ongoing work in this area in the team.

You will have the ability to plan and meet deadlines and be able to achieve results and make an impact whilst building strong relationships with key stakeholders.

Other competencies include but are not limited to:

• Complete and resolve all demand capture failures within defined service level agreement
• Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.
• Ability to work autonomously
• Courage to challenge and ability to influence without authority
• Ability to plan and prioritise work effectively
• Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.Be yourself, everyone else is taken!