Customer Solutions & Strategy Lead

Publicis Groupe; London, Newcastle-under-Lyme; On-site; GBP 100,000 - 125,000; Full time

Job description

Job Description

How You’ll Make an ImpactWe’re seeking a highly motivated Customer Solutions & Strategy Lead to play a pivotal role in driving the sales cycle for Epsilon’s product portfolio. In this individual contributor role, you will lead the pre-sales process, guide customers through technical onboarding, and ensure seamless integrations across digital marketing, identity, and customer experience solutions. You will collaborate with 12+ cross-functional teams to deliver tailored solutions, optimize resources, and drive the strategic success of sales pursuits. If you’re a proactive, results-driven leader with a passion for technology and customer success, we’d love to hear from you. This is a hybrid role based in our London office (2/3 days per week).

What You’ll Achieve

1. Maximize Sales Success: Ensure that every sales pursuit delivers high-value solutions that exceed customer expectations.
2. Drive High-Impact Opportunities: Prioritize opportunities that align with business goals and drive revenue growth.
3. Lead Pre-Sales & Onboarding: Collaborate with sales teams on compelling pitches, demos, and solution scoping, while managing the technical onboarding and media activation lifecycle.
4. Foster Collaboration: Work with 12+ teams (Sales, Product, Data, Engineers, Creative, etc.) to ensure alignment and timely delivery across all project phases.
5. Optimize Processes: Continuously improve project workflows and resource allocation for maximum efficiency.

Who You Are

What you’ll bring with you:

• Experience: 5+ years in CRM, digital marketing, and technical solutioning within a client-facing role.
• Technical Expertise: Strong knowledge of digital marketing solutions and the ability to bridge technology with business needs.
• Client-Centric Mindset: Proven ability to understand client needs and tailor solutions for maximum impact.
• Collaboration: Exceptional interpersonal skills with the ability to work across cross-functional teams and influence stakeholders.
• Time Management: Ability to manage multiple priorities effectively in a fast-paced, high-stakes environment.
• Initiative: Proven ability to manage multiple tasks/projects effectively, demonstrating logical thinking and problem-solving under deadlines and incomplete information.
• Problem Solving: High attention to detail and strategic thinking, with the ability to identify, troubleshoot, and recommend solutions for various issues.
• Leadership & Organization: Demonstrates leadership skills, responsiveness, communication, self-assessment, and adaptability to change, managing risk and uncertainty effectively.

Why you might stand out from other talent:

• Expertise in CRM, digital media, identity-based marketing solutions, and SaaS platforms.
• Deep understanding of martech, data privacy, and digital media trends, especially in programmatic.
• Strong consultative approach to problem-solving, with experience leading discovery sessions and crafting client-aligned solutions.
• Experience with RFPs, managing proposals, and delivering tailored responses.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology, and services company powering the marketing and advertising ecosystem. For decades, we’ve provided leading brands with data, technology, and services to engage consumers with 1 View, 1 Vision, and 1 Voice—representing their universe of potential buyers, personalized engagement, and harmonized messaging across channels.

Our portfolio spans digital media, messaging, and loyalty solutions that bridge marketing and advertising technology. We process over 400 billion consumer actions daily using advanced AI and hold numerous patents, including real-time modeling languages and consumer privacy innovations. Recognized industry-wide by Forrester, Adweek, and the MRC, Epsilon employs over 9,000 professionals globally.

Our core values—Act with integrity, Work together to win together, Innovate with purpose, Respect all voices, and Empower with accountability—guide our culture and operations. We seek candidates who embody these values and can make them meaningful in their daily work.

Because You Matter

We value our talented employees and offer competitive compensation, benefits, and career growth opportunities. Our hybrid work model is based at the Iconic Television Centre in White City.

We are committed to an inclusive and diverse workforce, providing equal opportunity regardless of race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy, maternity, marriage, civil partnership, religion, or belief. We also provide reasonable adjustments during the application process.

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