Customer Solutions Manager - EU

AIT Worldwide Logistics; Colnbrook; On-site; GBP 40,000 - 60,000; Full time

Job summary

AIT Worldwide Logistics seeks a Customer Solutions Manager to engage with customers and deliver technology solutions. Responsible for project coordination, client communication, and enhancing service outcomes, this role requires a solid background in logistics and tech-savvy skills.

Benefits

Competitive salary and benefits package

Volunteer work support program

Qualifications

• 5+ years of expertise in project management methodologies and operational processes.
• Regional knowledge in Supply Chain, Logistics, and eCommerce.
• Proven experience in logistics and/or technical sales preferred.

Responsibilities

• Engage with customers and stakeholders to coordinate projects.
• Deliver customer technology solutions and services.
• Manage progress reports and metrics for projects.

Skills

Project Management

Communication

Analytical Troubleshooting

Problem Resolution

Attention to Detail

Education

Bachelor's degree in IT or related field

Tools

Logistics Software

Project Management Tools

Job description

Introduction

Move the world with us!

AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!

If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

This role will engage with internal stakeholders, prospective and existing customers to demonstrate the value of AIT’s technology capabilities and services. The Customer Solutions Manager supports onboarding, integration, and other customer-facing technology projects. This role will influence the development of marketing messaging and communication related to AIT’s technology solutions and perform post-project reviews to assess results against objectives, SLAs, and the technology roadmap.

Responsibilities

• Engages directly with customers and internal stakeholders to coordinate projects, delivering customer technology solutions and services
• Identifies regional-specific opportunities for utilizing the company's information technology tools.
• Proactively communicates with internal stakeholders and customers to improve solution delivery outcomes
• Educates internal and external customers on the value of the company’s IT solutions
• Manages progress reports regarding customer-facing technology projects and metrics
• Identifies and communicates challenges related to customer-facing technology
• Partners closely with customers and business teams to ensure the maximum use, understanding, and efficiency of solutions and services
• Collaborates with the Application Development team to support the development of regional-specific customer solutions
• Strong communicator with customers, sales, IT, and business stakeholders
• All other duties as assigned as business needs deem necessary

Qualifications

• Bachelor’s degree related to IT or comparable field experience required

Other Skills and Experience

• 5+ years of expertise with project management methodologies and operational processes
• Regional specific knowledge of Supply Chain, Logistics, and eCommerce
• Proven Experience in logistics and/or technical sales is preferred
• Ability to support projects and priorities demanding rigorous attention to detail
• Possess strong analytical troubleshooting and problem resolution skills
• Ability to work and communicate with all levels of staff inside and outside the organization
• Ability to work independently and within a cross-functional team
• Excellent verbal and written communication skills
• Specialized computer knowledge
• Strong attention to detail and ability to organize.
• Willingness to travel within Europe and UK
• Ability to handle multiple tasks at one time

What AIT Can Offer You

In addition to a competitive salary and benefits package, we offer great programs for our employees. For example, everyone at AIT can participate in five hours of volunteer work each year to support a worthy cause.

About AIT Worldwide

For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in (virtually) every industry - these include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, and North America, AIT offers full-service options, from customs brokerage and warehouse management to all-round worry-free services.