Customer Solutions Manager - Contract Logistics

Loom Talent; Essex; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Bonus

Company car

Benefits package

Job summary

Loom Talent, on behalf of a leading logistics, distribution and supply chain group in South East England, is seeking a Customer Solutions Manager to build strategic account relationships, improve operational performance and deliver commercially viable logistics solutions.

You will manage key accounts, lead reviews, analyze sales, forecast, profitability, and develop proposals across warehousing and distribution to drive value for customers and the business.

Qualifications

• Experience in managing strategic customer relationships in a B2B setting.
• Strong analytical and commercial skills.
• Ability to interpret operational and financial data into actionable insights.
• Experience developing customer-focused solutions and commercial proposals.
• Excellent stakeholder management and communication skills.

Responsibilities

• Manage and develop relationships with a portfolio of strategic customer accounts.
• Lead regular customer review meetings and present performance insights.
• Analyse sales, demand, inventory and operational data to identify trends and opportunities.
• Drive improvements in forecasting, planning and stock management processes.
• Review account profitability and support development of commercially beneficial solutions.
• Develop and present proposals across warehousing, distribution and value-added services.

Job description

South East England | £55,000 - £60,000 + Bonus, Car & Benefits

About the Opportunity

Our client is a successful and growing business operating within the logistics, distribution and supply chain sector. With a strong reputation for service excellence and customer partnership, the organisation is seeking an experienced Customer Solutions Manager to join its team.

This is a high-profile role focused on developing strategic customer relationships, improving operational performance, and delivering commercially viable solutions that create value for both customers and the business.

The Role

Working with a portfolio of key accounts, you will combine commercial insight, operational understanding and relationship management expertise to identify opportunities for growth, efficiency and service improvement.

You will play a pivotal role in analysing customer performance, enhancing forecasting and planning processes, reviewing profitability, and developing tailored logistics and distribution solutions.

Key Responsibilities

• Manage and develop relationships with a portfolio of strategic customer accounts.
• Lead regular customer review meetings and present performance insights and recommendations.
• Analyse sales, demand, inventory and operational data to identify trends and opportunities.
• Drive improvements in forecasting, planning and stock management processes.
• Review account profitability and support the development of commercially beneficial solutions.
• Develop and present proposals across warehousing, distribution and value-added services.
• Create pricing models, business cases and customer-specific commercial arrangements.
• Build strong relationships with stakeholders at all levels.
• Support operational and commercial continuous improvement initiatives.

About You

You will be a commercially focused professional with experience in account management, customer solutions, logistics, supply chain or a related environment.

You will bring:

• Experience managing strategic customer relationships within a B2B setting.
• Strong analytical and commercial skills.
• The ability to interpret operational and financial data and translate insights into action.
• Experience developing customer-focused solutions and commercial proposals.
• Excellent stakeholder management and communication skills.
• A proactive, solutions-oriented approach and a strong focus on delivering results.