Customer Solutions Manager (12 month Fixed Term Contract)

Nestlé SA; York; On-site; GBP 50,000; Full time

Job summary

A leading company in the industry is seeking a Customer Solutions Manager on a 12-month fixed-term contract in York. The role involves leading a team to optimize customer order processes and requires significant experience in customer service management. With a competitive salary package including a car allowance and bonus, the position also offers a focus on flexibility and personal development.

Benefits

17% car allowance

12% annual bonus

Generous pension scheme

25 days holiday plus bank holidays

Flexible working

Paid volunteering days

Qualifications

• Experience in Customer Service or Call Centre management is essential.
• Strong business acumen and a passion for customer interactions.
• Demonstrated ability in project management and direct line management.

Responsibilities

• Lead a team of Customer Solutions Team Leaders and indirect reports.
• Drive continuous improvement in the Order to Cash process.
• Act as a key representative in cross-functional meetings.

Skills

Customer Service

Team Leadership

Analytical Thinking

Project Management

Job description

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Customer Solutions Manager (12 month Fixed Term Contract)

Customer Solutions Manager (12 month Fixed Term Contract)

Position Snapshot

Job Title: Customer Solutions Manager (12 months FTC)

Location: York

Please note, this role will require at least 4 days per week in our office in York. This is not a remote position.

Salary: £49,050 + 17% car allowance + potential 12% annual bonus + generous pension scheme + 12 flexible days on top of 25-day holiday entitlement + 2 paid volunteering days + other fantastic benefits!

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. We would be open to discussing part time working arrangements for this role.

Position Summary

Nestle are looking to hire an experienced Customer Solutions Manager to effectively drive the Perfect Order, Delivery & Invoice Cycle Approach to minimize all waste and complexities in the Order to Cash flow.

This will be a wide-ranging role working with many internal and external stakeholders such as CoS, Sales, Finance and wider Supply Chain functions using Total Service Quality.

A day in the life of a Customer Solutions Manager

A large part of your role will be to lead a team of Customer Solutions Team Leaders and a wider team of indirect reports ranging from Customer Solutions Analysts to Cash Collection Specialists. This could be a team of around 20 direct and indirect reports.

You will be a strategic thinker who is keen to drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's.

You will be a key representative of the function in cross functional meetings, liaising closely with the Sales and Finance teams to ensure timely resolutions to high profile customer disputes.

Due to ongoing cross functional projects, you would be expected to play a leading role in these from a Customer Solutions perspective.

What will make you successful?

Ideally, we would be looking for an experienced candidate with a strong background of leading large- scale Customer focussed teams.

• Customer Service/ or Call Centre management experience – essential.
• Experience of direct line management - essential
• Project management experience to implementation of major project(s) or change program(s)
• Strong business acumen.
• Passion for working with customers, internally and externally.
• You will be an analytical thinker.
• Shows a strong desire to develop trust and long-term relationships.
• Proactiveness for service improvements and responsive to customer demands

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.Be yourself, everyone else is taken!

Position Snapshot

Job Title: Customer Solutions Manager (12 months FTC)

Location: York

Please note, this role will require at least 4 days per week in our office in York. This is not a remote position.

Salary: £49,050 + 17% car allowance + potential 12% annual bonus + generous pension scheme + 12 flexible days on top of 25-day holiday entitlement + 2 paid volunteering days + other fantastic benefits!

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. We would be open to discussing part time working arrangements for this role.

Position Summary

Nestle are looking to hire an experienced Customer Solutions Manager to effectively drive the Perfect Order, Delivery & Invoice Cycle Approach to minimize all waste and complexities in the Order to Cash flow.

This will be a wide-ranging role working with many internal and external stakeholders such as CoS, Sales, Finance and wider Supply Chain functions using Total Service Quality.

A day in the life of a Customer Solutions Manager

A large part of your role will be to lead a team of Customer Solutions Team Leaders and a wider team of indirect reports ranging from Customer Solutions Analysts to Cash Collection Specialists. This could be a team of around 20 direct and indirect reports.

You will be a strategic thinker who is keen to drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's.

You will be a key representative of the function in cross functional meetings, liaising closely with the Sales and Finance teams to ensure timely resolutions to high profile customer disputes.

Due to ongoing cross functional projects, you would be expected to play a leading role in these from a Customer Solutions perspective.

What will make you successful?

Ideally, we would be looking for an experienced candidate with a strong background of leading large- scale Customer focussed teams.

• Customer Service/ or Call Centre management experience – essential.
• Experience of direct line management - essential
• Project management experience to implementation of major project(s) or change program(s)
• Strong business acumen.
• Passion for working with customers, internally and externally.
• You will be an analytical thinker.
• Shows a strong desire to develop trust and long-term relationships.
• Proactiveness for service improvements and responsive to customer demands

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.Be yourself, everyone else is taken!