Customer Solutions - Everyday Banking Payments

Lloyds Banking Group; Leeds; On-site; GBP 59,000 - 67,000; Full time

Job summary

Lloyds Banking Group is seeking a Customer Solutions Manager specializing in Payment Strategy and Regulation. This role focuses on enhancing customer experiences and driving product strategy across multiple payment methods, ensuring compliance with regulatory standards. A commitment to customer-centric solutions and business growth is essential, with opportunities for collaboration and innovation.

Benefits

Generous pension contribution of up to 15%

Annual bonus award

Share schemes including free shares

30 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Strong focus on customer outcomes and driving business performance.
• Ability to understand and work within regulatory frameworks.
• Experience in product innovation and development is valuable.

Responsibilities

• Lead commercial objectives and coordinate regulatory responses.
• Use data to make informed decisions and shape strategies.
• Drive revenue growth and manage risks in alignment with Group policies.

Skills

Customer Centricity

Commercial Awareness

Regulatory Knowledge

Product Development

Job description

End Date

Sunday 06 July 2025

Salary Range

£59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Customer Solutions Manager - Payment Strategy and Regulation

Job Description

JOB TITLE: Customer Solutions - Everyday Banking Payments

SALARY: From £59,850

LOCATION(S): Bristol, Leeds, Halifax or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

Everyday Banking (EDB) is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings, and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.

The EDB Payments product team lead the product, proposition, and commercial management of multiple payment methods for our PCA accounts, across the core brands for the Group - Lloyds, Bank of Scotland, and Halifax - ensuring that our products and services meet the changing needs of our customers. We sit at the heart of Consumer Relationships identifying growth opportunities and outlining initiatives to drive customer experience and commercial profitability.

This role will give the Manager the opportunity to collaborate across product teams, platform teams, proactively influencing payment landscape of the future.

Here's where you’ll make the difference!

This is a really exciting opportunity to make a real impact, you’ll be:

• Supporting the Senior Manager to develop, shape and deliver the commercial objectives for the business; coordinating key strategic regulatory responses on behalf of LBG
• Using data to make informed decisions, to shape our approach, considerations, and risk appetite as we progress on our exciting strategic journey
• Demonstrating a deep understanding of customer behaviour, market dynamics, regulatory shifts, and competitor trends
• Driving revenue growth and meeting product budget targets by effectively leading customer solutions
• Maintaining a strong risk management system, assessing and mitigating risks in alignment with Group's policies and legal obligations whilst demonstrating regulatory expertise to make informed risk decisions, ensuring compliance with regulations like Consumer Duty
• Contributing to a culture of active learning and upskilling of self and team through collaboration, coaching and regular exchange of feedback
• Driving successful outcomes by delivering performance objectives, providing feedback, coaching and promoting effective collaboration within the team

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.

• Be Customer Centric - Promoting value of customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused solutions and opportunities. Leading cross-functional teams to apply the customer-centric product attitude, ensuring quality performance and innovation to deliver successful products.
• Commercially Driven - Robust and committed focus on business performance ensuring our products meet our customers’ needs and support our growth strategy and business objective to build deep customer relationships.
• Understand our Control and Regulatory environment - Understanding the regulatory environment and applies knowledge of the relevant rules to their strategic responses. Ensuring we deliver great customer outcomes that meet with regulatory requirements.
• Have a Product Innovation & Development mentality – Applying the relevant customer, business and market analysis methodology to understand the customer and market landscape and translate the understanding into new and innovative product ideas. Uses varied experience to support the product to delivery and market.
• Product Delivery focused – Defining the product roadmap and leading end-to-end product development. Using your experience to drive the design and development team to deliver quality product at pace.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.