Customer Solutions Engineering Manager

Kone; Knaphill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering solutions provider is seeking a dynamic Customer Solutions Engineering (CSE) Manager in London. In this pivotal role, you will lead a high-performing engineering team to deliver customer-centric solutions in the lift industry, drive strategic improvements, and ensure operational excellence. The ideal candidate will have proven leadership experience, exceptional communication skills, and a strong technical background in engineering principles.

Benefits

Competitive salary

25 days holiday and 8 bank holidays

Pension scheme

GymFlex membership

Private medical insurance

Qualifications

• Proven leadership experience managing teams in complex project environments.
• Exceptional stakeholder management and communication skills.
• Deep understanding of engineering principles and project cost management.

Responsibilities

• Lead the execution of major lift projects, ensuring timely delivery and profitability.
• Champion innovation in engineering solutions and promote collaborative relationships.
• Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture.

Skills

Leadership

Analytical mindset

Stakeholder management

Technical consultancy

Communication skills

Tools

Microsoft Office

SAP

Data analysis tools

Job description

Overview

We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager to lead our high-performing engineering team in London & South and Major Projects regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact. Strategic & Operational Excellence

• Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
• Drive continuous process improvements and implement best practices to enhance efficiency and quality.
• Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
• Develop and manage strategic roadmaps for the CSE team aligned with business objectives.

Innovation & Technical Leadership

• Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
• Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
• Ensure compliance with engineering policies, safety standards, and local codes.
• Promote collaborative relationships across departments to drive shared success.

Performance & Results Focus

• Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
• Manage costing strategies to ensure cost-effective and competitive solutions.
• Deliver high-quality inputs for sourcing and supply chain planning.
• Provide expert insights to support sourcing strategies and supply chain optimization.

Client & Stakeholder Engagement

• Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
• Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
• Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.

Leadership & Team Development

• Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
• Set clear development roadmaps for the team, aligning skills and performance with business targets.
• Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
• Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
• Foster a culture of accountability, innovation, and continuous improvement.
• Empower individuals to reach their full potential and contribute to team success.
• Proven leadership experience managing teams in complex project environments.
• Exceptional stakeholder management and communication skills.
• Proficiency in Microsoft Office, SAP, and data analysis tools.
• Analytical mindset with a passion for solving complex problems and driving results.
• Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
• Deep understanding of engineering principles and project cost management.
• Excellent problem-solving and analytical thinking.
• Strong verbal and written communication skills.

Benefits

• We offer a competitive salary, 25 days holiday and 8 additional bank holidays, 1 volunteering day, pension scheme, development opportunities and development reviews to help you achieve your professional goals.
• Support from experienced leaders within the lifts & escalator industry, car, bonus, private medical insurance, GymFlex membership, dental insurance, KONE discounts, prolonged disability insurance (PDI), long service awards, hybrid working, 24/7 GP support & wellbeing access.