Customer Solutions Engineer | London

Deepki; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Deepki seeks a Customer Solutions Engineer in London to manage SaaS solutions focused on energy efficiency and CO2 reduction. The role involves collaborating with clients, customizing features, and supporting deployments, contributing to sustainable practices. Ideal candidates should have a degree in Engineering or Business Management, with strong analytical and communication skills.

Benefits

Flexible working from home up to 3 days a week

Regular social events

Training and development programs

2-day onboarding session in Paris

Qualifications

• Skills in project management focused on quality and methodology.
• Fluency in English with excellent communication and teaching abilities.
• Ability to analyze data workflows effectively.

Responsibilities

• Manage and support deployment of SaaS solutions for energy-saving projects.
• Provide training and ongoing support to clients' users.
• Analyze client data for quality checks and KPI calculations.

Skills

Communication

Analytical skills

Project management

Customer interaction

Education

Bachelor's or Master's degree in Engineering or Business Management

Tools

Excel

Python

R

Job description

Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability.

We, Deepki, are currently looking for a Customer Solutions Engineer in London.

You will manage and assist our customers in the deployment of our SaaS solution in order to help them drive energy savings and energy efficiency with the goal to reduce their CO2 & Greenhouse gas emissions.

Missions:

• Collaborate with clients to manage and support the deployment of Deepki's SaaS solution, ensuring successful implementation of energy-saving projects and sustainable practices.
• Customize and configure Deepki features to meet individual client needs, including data-visualization widgets, user inputs, alerts thresholds, energy and CO2 pathways.
• Integrate the platform into clients' IT landscape, establishing interfaces with utilities data-suppliers and creating scripts for custom KPIs related to smart energy and CO2 analysis.
• Provide training and ongoing support to clients' users, ensuring their efficient use of the platform.
• Analyze client data, perform quality checks, and calculate KPIs for energy analysis and energy savings.
• Contribute to the development of advanced processes and automations to enhance data quality and efficiency.
• Collaborate with the product team to envision the future enhancements of the platform.
• Identify additional customer needs, manage customer roadmaps, and propose complementary offers.
• Foster knowledge sharing by producing relevant documentation and expertise notes.

Profile :

• Bachelor's or Master's degree in Engineering or Business Management.
• Project management skills with a focus on quality and methodology.
• Excellent communication and teaching abilities, with fluency in English.
• Strong analytical skills and the ability to analyze data workflows.
• Team player with a keen sense of customer interaction.

Nice-to-Have:

• Interest in Python, R, or other coding languages.
• Familiarity with agile development methods (Scrum, Sprint, etc.).
• Professional experience with Excel.
• Previous experience in utilities, energy efficiency, or building industries.
• Interest in sustainable development and ecological/environmental transition.

You might not meet every requirement mentioned, so if you feel like you only match 70 or 80%, go ahead and apply!

Deepki is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, origin, non-disqualifying physical or mental disability or any other basis covered by law. All employment is decided on the basis of qualifications, passion, merit, and business needs.

The Company has a legal responsibility to ensure that all of its employees have the legal right to live and work in the UK. Please note that your employment will be subject to the Company verifying that you are eligible to work in the UK before you start work.

WHY JOIN DEEPKI?

Deepki is a company with a cause: we work to make the world a better place by reducing real estate's negative impact on the planet. As a fast-growing tech company focused on ESG, we offer employees a unique workplace where they can make a difference.

We provide a flexible environment where employees can work from home up to 3 days per week (more for software engineers), and organize regular social events to build relationships and spirit among employees.

On top of providing the usual social benefits in all locations, we also invest heavily in the training and development of our employees, and invite all new "Deepkies" to take part in a 2-day onboarding session in Paris during their first 2 months in the company.

Department Product Locations London Office Remote status Hybrid Employment type Full-time