Customer Solutions Centre Advisor

Solus Accident Repair Centres; Warrington; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Solutions Centre Advisors to be the first point of contact for customers. In this role, you will provide essential support during challenging times, helping customers navigate their vehicle-related issues with compassion and professionalism. With comprehensive training, you will learn to diagnose basic vehicle problems and suggest effective solutions. This position offers a unique opportunity to make a positive impact on customers' experiences while working in a supportive environment.

Responsibilities

• Act as the first point of contact for customers over the phone.
• Assist customers in getting back to normal during difficult times.

Job description

Job Description

Overview

The Role:

Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone, helping them get back to normal during a potentially difficult time. With the training provided, you will be able to carry out a basic diagnosis on a vehicle and provide the best solutions.