Customer Solutions Analyst - Fintech Start Up

Michael Page (UK); England; Remote; GBP 55,000 - 75,000; Full time

Job summary

A rapidly growing US Fintech Scale Up is seeking a data focused solutions analyst to support its European operations from London. The role involves managing data processes, supporting a SAAS platform, and improving customer experience through collaboration and analysis. Ideal candidates will have a blend of data literacy and problem-solving skills, along with 2-5 years of experience.

Benefits

Vibrant and supportive culture

Collaborative team

Career development opportunities

Equity options

Qualifications

• 2-5 years experience as a business analyst or data analyst.
• Knowledge and passion for corporate/investment banking.
• Proficiency in tools to improve business efficiency.

Responsibilities

• Manage and improve data processes and management.
• Support the SAAS platform and prepare detailed reports.
• Collaborate for improved reporting and streamline processes.

Skills

Data literacy

Project management

Customer facing problem solving

Exceptional communication

Presentation skills

Tools

Data analysis software

Job description

• Fintech Scale up looking for data focused solutiuons analyst
• Opportunity to scale with a high performing team

About Our Client

Rapidly scaling 10 person US Fintech Scale Up launching their European operations out of London. The customer solutions analyst will employee 1 in the market and will be supporting and improving the SAAS platform for Fixed Income customers across Europe.

Job Description

• Manage and improve data processes / management
• Support SAAS platform with basic admin
• Review platform features, business processes and client requirements to improve customer experience
• Collaborate with cross-functional teams to implement improved reporting, UI and streamline business processes.
• Have the curiosity and drive to identify problems and create solutions
• Prepare detailed reports, presenting analytical findings and business insights.
• Support the management team in strategic decision-making processes.
• Adhere to industry regulations and company standards within all operations.
• Stay abreast of industry trends and advancements within the Leverage Finance / Private Credit market

The Successful Applicant

The successful Business Analyst should have:

• Entrepreneurial mindset and ambition to learn at pace
• Have 2-5 years experience as a business analyst or data analyst or solutions engineer
• Can bring a blend of data literacy, project management and customer facing problem solving
• Knowledge and passion for corporate / investment banking
• Exceptional communication and presentation skills.
• Proven at working autonomously and evidence of taking accountability to identify and solve problems
• Proficiency in data analysis software and tools.
• Ideally using LLMs to improve business efficiency and/or built solutions at home
• MUST be UK based and have full and enduring UK working rights
• MUST have 1 month notice or less

What's on Offer

• An estimated salary range of £55,000 - £75,000, commensurate with skills and experience.
• Role can be based anywhere in the UK
• An opportunity to work in a vibrant and supportive culture in the Fintech Industry
• High performing very collaborative team
• Huge opportunity to develop your career and scale with the business with equity