Customer Solutions Agent

Pertemps; Kilmarnock; On-site; GBP 25,000 - 30,000; Full time

Job summary

Pertemps is seeking a Customer Solutions Agent in Kilmarnock. The role involves managing customer queries through calls and building relationships, alongside achieving set KPIs. You'll enjoy a hybrid work model, support for your career growth, and various perks including a competitive salary, bonuses, and healthcare plans.

Benefits

28 days holidays (increasing to 31)

Pension (5% employee and minimum 4% employer contributions)

Life Assurance (3 x annual salary)

Free medical, dental and optical healthcare cash plan

Qualifications

• Strong Customer Service experience.
• Experience working to meet set KPIs.
• Driven and confident individual, willing to learn new skills.

Responsibilities

• Manage inbound and outbound calls to resolve customer queries.
• Create strong relationships with customers.
• Navigate systems to update customer information.

Skills

Customer Service

Computer Skills

Drive and Confidence

Job description

Position:Customer Solutions Agent
Location:Kilmarnock (Hybrid)
Salary:£25,000 + monthly bonus

Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team.

We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!

• Salary:£25,000 paand opportunity to earn up to£300 bonusper month
• Hybrid working3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
• 28 days holidays(increasing to 31 days after 5 years)
• Pension(5% employee and minimum 4% employer contributions)
• Life Assurance(3 x annual salary)
• Free medical, dentalandoptical healthcarecash plan

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills and Experience

• Driven and Confident individual, willing to learn new skills.
• Strong Customer Service experience.
• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday Shifts.
• Strong Computer Skills

You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.