Customer Solutions Advisor

Duval Associates Ltd - Permanent Recruitment Specialists; Stoke-on-Trent; On-site; GBP 25,000; Full time

Job summary

A leading company in Stoke-On-Trent is hiring a Customer Support Administrator to join their vibrant contact centre team. This office-based role involves managing customer communications and providing tailored support, while enjoying a competitive salary and an array of benefits, including a fantastic bonus scheme and generous holiday allowance. Ideal candidates will have a passion for helping others and possess strong problem-solving skills.

Benefits

Competitive bonus scheme

Up to 35 days holiday

Employee awards and incentives

Free onsite parking

Gym membership contributions

Paid volunteer days

Enhanced family leave policies

Free annual eye tests

Qualifications

• Experience in a customer service or administration role.
• Positive and friendly attitude towards helping others.
• Assertive yet compassionate approach when assisting customers.

Responsibilities

• Handle customer correspondence via email and letter.
• Support the contact centre and manage own workload.
• Resolve customer queries and ensure effective communication.

Skills

Attention to Detail

Written Communication

Problem-Solving

Self-Motivation

Job description

Customer Support Administrator - Call Centre Advisor - Contact CentreOffice-based in Stoke-On-TrentStarting Salary £24,570, Mon - Fri, 8:00am - 4:30pm (37.5 hours per week), wicked benefits including fantastic bonus scheme, additional holidays, enhanced family leave... more below!We need organised, detail-oriented people who are passionate about helping others.Work for a fantastic business that offer training, support and progression! Build a career!Demi @ Duval has all the info! Get in touch!

We’re looking for a Customer Support Administrator to join a friendly and collaborative team of administrators in Stoke-On-Trent.

You’ll handle customer communications through emails and letters, supporting the busy contact centre and ensuring fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you!

The Role

• Handle all customer correspondence via email and letter, providing tailored responses to guide customers on their road to financial recovery
• Support the contact centre with your excellent problem-solving skills
• Work collaboratively with your team, sharing best practices and learning from one another
• Manage your own workload efficiently, meeting targets and maintaining high standards of accuracy
• Play an active role in resolving customer queries, ensuring clear communication and effective outcomes
  
  

Skills & Experience

• Passionate about helping others with a positive and friendly attitude
• Ability to be assertive yet compassionate when assisting customers
• Exceptional attention to detail and strong written communication skills
• Self-motivation, resilience, and a target-driven mindset
• Proven experience in a customer service or administration role.
  
  

Wicked Benefits

• Competitive bonus scheme
• Up to 35 days holiday (including bank holidays)
• Employee awards, incentives, and amazing social events
• Pension scheme, mental health support, and free onsite parking
• Access to perks like gym membership contributions and free tea and coffee
• Casual dress code and paid volunteer days - 2 days a year
• Enhanced family leave policies and long service awards
• Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.
  
  

Fantastic customer support role, speak to Demi for more information!