Customer Solutions Advisor

Harper Finance; Nottingham; On-site; GBP 28,000; Full time

Job summary

A leading company in Nottingham is seeking a Client Services Advisor to join their vibrant team. This role involves supporting customer inquiries, troubleshooting issues, and enhancing service delivery. The ideal candidate will possess strong communication skills and a customer-focused attitude. Full training will be provided, making this an excellent opportunity for growth within a supportive environment.

Benefits

Career Development Opportunities

Regular Performance Reviews

Inclusive Team Environment

Modern Office Amenities

Qualifications

• Previous experience in a customer service role is essential.
• Experience in SaaS or IoT support is advantageous.

Responsibilities

• Supporting customer enquiries via online chat, telephone, and email.
• Troubleshooting and resolving technical issues satisfactorily.
• Identifying opportunities for service delivery improvement.

Skills

Critical Thinking

Problem Solving

Communication

Job description

Client Services Advisor
£28,000
Permanent
Nottingham – Office Based
Full Time Monday – Friday 8.30am – 4.30pm

Harper Recruitment Group is pleased to support the expansion of a SaaS provider based in Nottingham. Due to their growth and market position, they seek a client-driven, bright, and energetic individual to join their team.

This role offers a genuine career opportunity with a forward-thinking employer committed to your personal and professional development.

What will the role involve?

• Supporting customer enquiries via online chat, telephone, and email.
• Delivering a first-class customer experience consistently.
• Troubleshooting and resolving technical issues satisfactorily.
• Following up and documenting all client interactions using a CRM database.
• Liaising with internal stakeholders and technical teams to provide user feedback.
• Identifying opportunities for service delivery improvement.
• Educating customers on usability and product updates.

Who are we looking for?

• Previous experience in a customer service role is essential.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to build sustainable relationships through emotional intelligence.
• Experience in SaaS or IoT support is advantageous but not essential, as full training will be provided to candidates with the right attitude.

What’s in it for you?

• A vibrant culture based on trust and respect.
• Part of an established, high-performing team.
• Opportunities for career development.
• Regular performance reviews and training.
• An inclusive and supportive team environment.
• Modern, centrally located Nottingham offices with parking and amenities.

Apply now to avoid missing out! Due to high application volume, we may not contact all candidates. If you haven't heard within three days, please assume you were not successful this time. Feel free to apply for other roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been providing high-quality recruitment services across Nottingham, Derby, and the East Midlands since 1987, specializing in recruiting business support professionals at all levels on a permanent, contract, or temporary basis.

Looking for something different? Visit our website for live vacancies or send an updated CV to [e-mail].