Customer Solution Owner

RM Education; Abingdon; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in education technology is seeking a mid-level Customer Solution Owner to enhance the delivery of customer solutions for high-stakes assessment clients. This role involves leading the implementation of innovative services, ensuring seamless integration with third-party systems, and customizing in-house platforms. The company has a rich history of supporting educational institutions globally, making a significant impact on the learning journey of millions. If you're passionate about education technology and have a knack for customer solutions, this opportunity is perfect for you.

Qualifications

• Experience in managing customer solutions in education technology.
• Strong communication and project management skills are essential.

Responsibilities

• Lead the delivery of customer solutions for high-stakes assessment clients.
• Customize and support in-house developed assessment platforms.

Skills

Customer Solution Management

Project Management

Communication Skills

Technical Understanding

Education

Bachelor's Degree in a Relevant Field

Tools

Assessment Platforms

Project Management Software

Job description

Overview

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments, and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software, and Infrastructure for Schools), Assessment (Software and Services), and TTS (Educational Resources).

Within the assessment market, we are experts in providing solutions for online exam testing and marking, and the management and analysis of educational data. We work with government ministries, exam boards, and professional awarding bodies for high-stakes assessment such as GCSEs, A-Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade, we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.

Visit our website to find out more: www.rm.com/assessment

We require a mid-level Customer Solution Owner to lead the delivery of customer solutions for our high-stakes assessment clients. RM offers a range of services to our assessment customers, from providing services for on-screen marking of paper-based exams to genuine end-to-end digital authoring, testing, and marking. We offer services such as customization and support for our in-house developed assessment platforms and integration with third-party and client systems. Each year, our software is used globally to carry out hundreds of thousands of on-screen tests and to mark millions of paper-based scripts.