Customer Solution Engineer

Executive Integrity; West Street; Remote; AUD 80,000 - 120,000; Full time

Job summary

A leading technology company is seeking a Customer Solution Engineer to act as a trusted advisor for Australian clients, facilitating onboarding and providing technical support. This remote-first role offers career progression opportunities and the chance to impact cleaner energy systems. Candidates should have a degree in engineering, customer experience, and strong communication skills.

Benefits

Flexible, remote-first role

Personalised development plan

Training budget

Two 5-day team on-sites per year

Choice of tools

Strong support from Regional Lead

Qualifications

• Degree-qualified in Engineering or similar.
• Experienced in customer-facing roles.
• Confident communicator in English; German language skills are a bonus.

Responsibilities

• Act as the trusted technical advisor for customers across Australia.
• Deliver engaging product demos and training.
• Provide first-line technical support for battery analytics issues.

Skills

Technical foundations in battery systems

Data analytics

Customer-facing skills

Communication

Education

Degree in Engineering or similar

Job description

Job title: Customer Solution Engineer

Location: Remote - Australia

Who are we recruiting for?
Our client is a unique, award-winning technology company delivering a cloud-based, AI-powered platform for predictive battery analytics.With over 5GWh of assets and 1 million+ battery modules monitored globally, they've already prevented 100+ potential thermal-runaway events—proving their powerful impact on EV fleet and grid safety.Following a successful Series B funding round of US$16 million, they're scaling globally—and Australia is next.

What will you be doing?

• Act as the trusted technical advisor for customers across Australia, supporting them before, during and after onboarding.

• Lead consultative conversations to understand customer goals, technical capabilities and use cases.

• Deliver engaging product demos, technical deep-dives, webinars and training.

• Provide first-line technical support and troubleshoot battery analytics issues across the client base.

• Gather feedback to identify recurring needs and collaborate with engineering to improve the platform.

• Represent the brand at industry meetups, events, and other channels—amplifying their story and technology.

Are you the ideal candidate?

• Degree-qualified in Engineering or similar, with strong technical foundations in battery systems, BMS or data analytics.

• Experienced in customer-facing roles and passionate about delivering value to users.

• Skilled at translating complex engineering topics (state estimation, predictive diagnostics etc.) to diverse audiences.

• Confident communicator in English; German language skills are a bonus.

• Brave and motivated self-starter who thrives in ambiguity and is ready to pioneer the Australian market.

• Must have full Australian work rights (citizen, PR or valid long-term visa).

What's in it for you?

• Real-world impact: Help shape safer, cleaner energy systems for global good.

• Flexible, remote-first role: Work anywhere in Australia, on your schedule.

• Career progression: Personalised development plan, training budget, and defined career tracks.

• Inspired culture: Join a team of diverse, creative, focused individuals working with purpose.

• Regular connection: Two 5-day team on-sites per year, plus remote team events.

• Choice of tools: Select your preferred hardware and development environment.

• Strong support: Work closely with the Regional Lead and global customer success team.

• Vibrant mission: Contribute to meaningful decarbonisation—one battery at a time.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors.We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.