Customer Side Leakage Supervisor

The Clancy Group; Horsham; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Clancy Xtras

Cycle to work scheme

Employee Assistance Programme

Healthcare

Pension

Job summary

The Clancy Group is seeking an experienced Supervisor in the Horsham area to lead operational teams and uphold the highest safety standards. You will oversee training, drive performance, and coordinate works to minimise disruption while maintaining client satisfaction.

Experience in the utilities or water sector is essential. IOSH qualification is highly valued; additional NRSWA/SMSTS/SSSTS or CDM training is a plus.

Qualifications

• Experience as supervisor in utilities or water sector.
• Solid understanding of health and safety.
• IOSH qualification preferred; NRSWA/SMSTS/SSSTS or CDM training advantageous.

Responsibilities

• Lead and inspire operational teams with safety first.
• Ensure training and support for colleagues to stay competent and compliant.
• Promote a right-first-time approach to reduce rework and complaints.
• Plan and manage upcoming works to minimise disruption and prevent issues.
• Review and approve contractor risk assessments and method statements.
• Carry out regular safety audits and implement improvements.
• Oversee vehicles and drivers, ensuring adherence to standards and Highway Code.

Skills

Team leadership

Health & Safety

Risk assessments

Contractor management

Safety audits

Vehicle oversight

Education

IOSH qualification

NRSWA/SMSTS/SSSTS/CDM training

Job description

We are innovative
That’s why we need people like you to help us. People who enjoy finding new ways to solve problems and get things done.

As a proud partner to Southern Water, we are looking for an experienced Supervisor to join our team.

This is a people-focused role where you’ll lead by example, driving performance across Health, Safety, Environment, Quality, Fleet, Operational Delivery and Customer Experience. You’ll be confident managing teams, ensuring compliance, and continuously looking for ways to improve how we work and the service we deliver.

Here are some of the activities you will be involved in...

• Lead and inspire operational teams, always putting safety first.
• Ensure colleagues receive the training and support they need to stay competent and compliant.
• Promote a “right first time” approach to reduce rework and customer complaints.
• Plan and manage upcoming works to minimise disruption and avoid preventable issues.
• Review and approve contractor risk assessments and method statements.
• Carry out regular safety audits, spotting hazards and implementing improvements.
• Oversee vehicles and drivers, ensuring adherence to company standards and the Highway Code.

We would love to hear from you if...

You are a strong people manager, able to motivate teams and manage performance with confidence. Clear communication and diplomacy will come naturally to you, and you’ll be comfortable making independent decisions, even when balancing client expectations with business priorities.

Experience in a supervisory role within the utilities or water sector will be essential. A sound understanding of health and safety is also key, and ideally you will already hold an IOSH qualification. It would be an advantage if you also have NRSWA, SMSTS/SSSTS, or CDM training

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.