Customer Showroom Sales Advisor

The Fireplace Gallery Ltd; Cheltenham; On-site; GBP 26,000 - 30,000; Full time

Job summary

A regional fireplace retailer in Gloucester is looking for a customer-focused individual to join their Showroom team. The role involves providing showroom advice, creating customized estimates, and managing orders. The starting salary is £26,000 per annum with performance bonuses and a 4.5-day working week. Enthusiastic candidates willing to develop in a supportive environment are encouraged to apply.

Benefits

Annual performance-based bonus

4.5-day working week

Paid lunch breaks

Qualifications

• Confident communicator with excellent interpersonal skills.
• Friendly and adaptable personality.
• Ability to prioritize and stay calm under pressure.

Responsibilities

• Providing expert showroom advice and sales support to customers.
• Creating tailored estimates and design ideas.
• Processing and managing orders using computer systems.

Skills

Excellent interpersonal skills

Computer literate

Team player with strong initiative

Confident communicator

Job description

Overview

Fireplace Gallery Fires & Stoves (Gloucester) – Location: Gloucester (with occasional work in our Cheltenham showroom). An exciting opportunity has arisen to join our friendly Showroom team at Fireplace Gallery Fires & Stoves in Gloucester. We are a long-established business specialising in gas, electric, and solid fuel fires, stoves, and surrounds. We’re seeking a confident, customer-focused individual who enjoys working face-to-face with customers in a design-led retail environment. Previous experience in the fireplace industry is not essential — sales and/or office experience is preferred, and full training will be provided.

What You’ll Be Doing

• Providing expert, face-to-face showroom advice and sales support to customers
• Creating tailored estimates and design ideas, supporting customers throughout their purchase and installation journey
• Processing and managing orders using our computer systems
• Handling customer phone calls and telephone orders
• Ordering products online and via phone
• Liaising with engineers, colleagues, and manufacturers/suppliers
• Coordinating installation schedules and managing engineer diaries

What We’re Looking For

• Confident communicator with excellent interpersonal skills
• Friendly, approachable, and adaptable personality
• Computer literate and well-organised
• Ability to prioritise and stay calm under pressure
• Team player with strong initiative
• Full driving licence beneficial but not essential

The Package

• Starting salary of £26,000 per annum (depending on experience)
• Annual performance-based bonus
• 4.5-day working week: Tuesday – Friday 9am – 5pm; Saturday 8:45am – 1:15pm
• (Total: 36.5 hours per week, with paid lunch breaks)
• No Sunday or Bank Holiday work
• Closed for a week over Christmas and New Year
• Occasional work in our Cheltenham Showroom may be required

If you’re enthusiastic, enjoy helping customers bring their design ideas to life, and want to grow within a respected local business, we’d love to hear from you.

How to Apply

Please send your CV and a short covering letter by clicking on Apply Now.