Customer Services Tutor

V Selective Recruitment; Middleton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading training provider seeks a Customer Services Tutor in Middleton to deliver courses and support learners in their education journey. This role involves creating learning plans, addressing learner needs, and maintaining compliance with awarding standards. Ideal candidates will have teaching qualifications and experience in customer services teaching.

Qualifications

• Experience in delivering courses in Customer Services.
• Relevant ICT, English and Maths qualifications at L2 or above.
• Teaching qualification essential, L5 desirable.

Responsibilities

• Deliver customer services and employability courses.
• Create individual learning plans and monitor learner progress.
• Support learners both face-to-face and virtually.

Skills

Delivering Customer Services courses

Understanding of safeguarding

ICT, English and Maths qualifications

Creating individual learning plans

Education

Teaching Qualification

L5 Teaching Qualification

Advice and Guidance L3 or above

Job description

CUSTOMER SERVICES TUTOR - MIDDLETON, GREATER MANCHESTER

Salary £26k + £1k bonus

INTRO

V Selective are recruiting for a North West based, Government funded Training Provider Organisation, who provide training to some of the UK’s largest brands. Working within the Employabiliy Department, you will deliver Customer Services and Employability course qualifications, creating individual learning plans and reviewing learner progress throughout their programme.

You will be required to inspire a wide range of learners in cohorts in the learning centres, and in the workplace, at customer’s locations across the North West and remotely using both online and offline skills support materials.

CUSTOMER SERVICES / EMPLOYABILITY TUTOR - CANDIDATE PROFILE

• Experience of delivering Customer Services courses.
• Understanding of safeguarding withing an education setting
• ICT, English and Math’s qualifications all at L2 or above
• Teaching Qualification (Essential)
• L5 Teaching Qualification (Desirable)
• Advice and Guidance L3 or above (Desirable)
• TAQA & CAVA (Desirable)

THE ROLE

• Adhere to all awarding body standards and other compliance as set out by SFA and Ofsted
• Provide learner support through a variety of means including face-to-face or virtual delivery.
• Provide learners with information advice and guidance regarding appropriateness of courses and establish records and learning goals suited to the learner’s needs
• Induct learners into the learning environment, courses and systems where appropriate.
• Create, set and mark work-related tasks to help the learner progress through programme
• Share sector-specific experience and knowledge with learners
• Work with line manager and department to develop employability programmes.
• Positively embrace change and equally understand the challenges faced within the Further Education sector.
• Monitor attendance and performance of the learners on an ongoing basis and effectively report to management
• Ensure learner requirements are dealt with quickly and effectively
• Promote Functional Skills learning in a manner that it becomes an activity valued by the employers and learners we work with.
• Promote Safeguarding, Prevent and British Values within your session
• Promote and ensure safe working practices and safeguarding of learners in line with current Health and Safety legislation and LCG Safeguarding and Prevent policies.
• Conduct your role in line with the company values and expected behaviours.
• Implement and comply with the Safeguarding and Health and Safety Policies
• Be prepared to travel and work flexibly in providing support for learners across the North West.
• Be able to work towards and achieve set KPI’s.
• Work flexibly across the department to support business needs.