Customer Services Technician

TN United Kingdom; Tees Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the Teesside region is seeking a Customer Services Technician to join their team. The role involves carrying out defect repairs, liaising with contractors, and maintaining professionalism while interacting with customers. Ideal candidates should possess a clean driving license and strong communication skills, with a focus on teamwork and problem-solving.

Qualifications

• Clean driving license required.
• Time-served tradesperson preferred.
• Strong work ethic and excellent communication skills.

Responsibilities

• Carrying out defect repairs in occupied properties.
• Liaising with contractors regarding remedial works.
• Building positive relationships with colleagues and customers.

Skills

Communication

Teamwork

Problem Solving

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Tees Valley, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ef097b95e045

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

col-wide

Job Description:

About the role

At Miller Homes, we are building homes in a way that allows us to create better places for people to belong, better homes for customers, and better places for communities to thrive, while also supporting nature. We aim to create a better working environment for our employees, fostering places where people and the planet prosper.

We are seeking a Customer Services Technician to join our Customer Services team in the Teesside region.

The ideal candidate will have a clean driving license, be a time-served tradesperson, and demonstrate being a team player. They should have a strong work ethic, excellent communication skills, a desire and drive to succeed, and demonstrate empathy and understanding when dealing with customers. They must be smart, punctual, honest, and reliable.

The main responsibilities include:

• Carrying out defect repairs in occupied properties
• Liaising with nominated contractors and suppliers regarding remedial works in occupied homes
• Collaborating with the Line Manager to promote effective solutions to complex remedial activities
• Building positive relationships with colleagues, especially site teams
• Communicating with the Customer Service Hub about remedial activities
• Completing tasks within charter timescales
• Maintaining professionalism, courtesy, dignity, and control when interacting with customers, colleagues, external partners, and subcontractors, upholding the company's core values

Additionally, you should have a good understanding of NHBC Technical Standards & Guidelines, sound decision-making skills, and the ability to use your initiative to solve problems.