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A leading company in asset management seeks a Technician to provide exceptional customer service and technical expertise. The ideal candidate will possess a strong background in financial services, demonstrating effective communication and teamwork. This role is vital in ensuring high-quality customer interactions and support within the organization.
Waystone leads the way in specialist services for the asset management industry.
Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide.With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now serving assets under management in excess of $2Tn.Waystone provides its clients with the guidance and tools to allow them to focus on managing their investment goals with confidence.
Summary: Reporting to the Customer Services Assistant Manager, the Technician will provide exceptional customer service and technical expertise on all inbound/outbound contact and effectively handle referrals from colleagues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The role holders will be subject matter experts, customer facing in a busy, fast-paced and changing environment and should demonstrate role model behaviours and evidence good customer outcomes.
They will have a strong background in financial services and understand the importance of getting things right first time and support their colleagues to do the same by always demonstrating professional behaviours.
The role holder will resolve queries at first point of contact in addition to any initial areas of customer dissatisfaction.
They will demonstrate accuracy in their work, attention to detail, ensuring written and verbal communications are correct at the first point of contact.
They will support the wider Customer Service and Complaints Teams and provide assistance to the Leadership Team.
Effective teamwork and inclusive, collaborative working is essential.
Flexibility in approach to work and skills is key as requirements may change throughout the course of the day.
Each employee has a responsibility to adhere to Waystone’s policies, procedures and service level agreements.
REQUIREMENTS
Strategic Focus
Governance & Risk
Experience and Personal Attributes